เบย์ไซด์ รีสอร์ต, แอน แอสเซนด์ คอลเลกชัน รีสอร์ต

The staff is tremendous. The front desk staff went absolutely above and beyond. I can't remember her name but my Folio says it was "swills". I hope she gets this message as she was amazing. The rooms are very modern, the hotel has a very retro beachy vibe, and the restaurant is among the best in Parksville. Try the Fisherman's Chowder. Unreal.

Great room & wonderful staff!

hotel is dog tolerant. lots of areas your dog is not allowed to use the washroom - you can go to the back of the dark wet muddy parking lot to let them go to the washroom. staff are always nice though. i'd say always fairly clean. my bathtub had a very slow drain so it was a bit gross to shower in (told them about it). rooms are not that sound proof. i usually stay here so its good when its affordable!

Very good

Clean, spacious room and an excellent restaurant

Well located with beautiful view of the water, nice rooms and friendly, efficient staff.

The staff and accommodation were both excellent. We appreciated having an EV charger on site.

The Hotel has and is undergoing some renovations with a clear desire to elevate up. Location is lovely as is the view from the ocean facing rooms. Really appreciated the Nespresso machine and creamers in the fridge. Currently they are missing a huge opportunity by not having their Front Desk staff, in particular, trained in customer service at the same level the hotel hopes to achieve. As first point of contact there was no greeting, actually no interest in us or our arrival other than getting my credit card to take security deposit (reservation was prepaid months ago). No sharing of the hotels amenities, and no mention of check out time. The next morning, 5 minutes after 11am housekeeping is banging (well loudly knocking as they could hear the hair dryer) on the door, immediately followed by the Front Desk phoning asking when we’d be out. Now if this was a busy conference hotel with numerous check in and check outs all expected I would fully understand, but this is Parksville, a busy SUMMER vacation town, and it’s now mid-November well in to the shoulder season. We were granted 20 extra minutes so completed our packing and promptly checked out. Again, no greeting, no questions about how was our stay, no thank you for coming or safe travels or hope to see you again. For context, there was no one else waiting to check in or out and 2 staff on, both when we checked in and checked out.

Very nice staff, very accommodating

Friendly and Knowledgeable staff. Great restaurant and clean room.

The room and all surrounding areas were pristine. The staff were all professional and courteous. The restaurant was excellent. The only negative was that the soundproofing leaves little to be desired but that wouldn’t stop me from returning.

Hotel was clean and comfortable. Unfortunately, the rooms are not very sound proof.

Check in was sketchy...someone tried to check in before me using my name

Clean room, excellent room service. I just love this place.

Water front, restaurant.

My wife and i came for our wedding anniversary, the staff put a couple small bottles of champagne and card to celebrate our anniversary , what a nice touch !! The staff was very hospitable and welcoming. Room was very comfortable and clean with a great ocean view ! We will definitely be coming back again !

The beach behind the hotel is the major highlight

The staff was excellent. We ate dinner at the restaurant and really enjoyed our experience and the food was excellent. The grounds are beautiful. Our room was clean and the beds were comfortable. My only complaint is the indoor pool was being renovated and I wasn't notified at booking. I feel hotels should let you know if an amenity isn't available before you book. I specifically picked this place for the pool and beachside access. When you travel with kids the small stuff matters. But other than that, we enjoyed our stay and would stay again.

Mattress a wee tired. Dinner was good, food came before we even started our pre dinner cocktail. Breakfast was expecting fruit bowl or lighter fare breakfast options

The rooms did have a moldy smell in them and there is considerable noise from other peoples rooms. The walls and ceiling need to be insulated better as it was quite loud.