The Sukhothai Shanghai

This hotel was absolutely outstanding. The room was cleaned meticulously. Very well designed and thoughtful. There were many fantastic little touches that made this a luxury experience, including the evening turn down service and the amenities in the room (Dyson hair dryer). I’ve already recommended it to everyone I know.

bathroom floors need to be repaired

Must mention Sukothai's concierge. They are really very helpful from lending (end up giving )us plug adaptors to searching and helping us order essential items online. Most helpful and resourceful hotel concierge. We actually booked CoreStay apartments via another platform and the place was so disgusting we had to move out immediately. So lucky to be able to book Sukothai last minute and they even accomodated us with adjoining rooms. This is our second time staying here and will come back again next time.

我們是三年前住過這間酒店，現在在回來。一切和三年前一樣那麼好！還有新建的The Louis 新建的和LV Cate 連接的商場內。

Everything was excellent top tier.

Great location! Nice hotel!

Great room and staff

Excellent deffo would stay again

不合理收取酒店房租. 游泳池地滑生意外. 對Hotels.com VIP 不善, 給最低層房間

I had a frustrating experience during my stay at the hotel. One night, I was waiting at the front desk for the staff to assist me. However, they were preoccupied with their tasks for over five minutes and didn't acknowledge my presence. It wasn't until another customer arrived that the staff finally attended to them, even though I had been waiting longer. Eventually, I had to approach the staff myself to request service, which felt quite frustrating. I understand that they might have been busy, but it seemed as if they simply didn't notice that I was waiting. Additionally, I was unhappy with how the hotel charged a deposit to my credit card on the day of my check-in without any prior notification. I was unaware that it was a deposit and initially thought my credit card had been stolen or hacked. I almost called the bank to block my card due to this unexpected charge. Both of these issues strike me as unprofessional. Even when I raised my concerns with the staff, their attitude suggested that they didn't take it seriously. This level of service does not warrant a good rating. On a positive note, the other aspects of my stay were satisfactory, but I did notice that the hallways were consistently hot, which was uncomfortable.

great access to zhang garden and louis ship

Good, Comfy, Clean, Nice

Great!

I have really enjoyed staying at the hotel. Seemed one of the staff members thought that I was an unwelcome guest as I was taking too many photos of the lobby; I’m a big fan of the architect and I was too enthusiastic enjoying the space, I hope he didn’t get me wrong :) I really enjoyed the room, breakfast, and even the spa. I will be more than happy to visit next time as well.

Excelente

Bra frukost

위치 룸컨디션 스태프 모두 훌륭함

great, large, clean and designed rooms

The Sukhothai is as always, AMAZING! I have tried other hotels in Shanghai, but they just can't top The Sukhothai. The rooms are immaculate, the staff is amazing, the surrounding areas are great - Cheesecake Factory at the mall and the giant Starbucks Reserve down the street. The spa is also wonderful. Will never stay anywhere else in Shanghai!

The reason I chose this hotel on this occasion was that when I stayed at the Sukhothai Hotel in Bangkok over New Year, I was informed that they had also opened a hotel in Shanghai. Consequently, I inevitably find myself comparing this hotel to the Sukhothai Hotel in Bangkok. I have stayed at that hotel numerous times. My overall impression of this hotel is that it is a highly sophisticated, modern establishment hotel in Shanghai. While maintaining an air of formality, one could simultaneously sense the genuinely warm and personal service from each member of staff. Fundamentally, it offered a distinctively Thai style of hospitality, setting it apart from other top-tier hotels in China. On the other hand, I believe that your Thai restaurant still has much room for improvement and growth. Firstly, as it is a Thai restaurant, all staff should know the Thai names of the dishes. It is unacceptable for staff to be unable to understand when customers order dishes in Thai language at a Thai restaurant. As for the cuisine itself, comparing the dishes served at this hotel's restaurant to those at Bangkok's Sukhothai Hotel's Celadon Restaurant would be rather unfair at present. The essence of Chinese cuisine lies in the control of heat, whereas the essence of Thai cuisine lies in spices and herbs. The chefs at Celadon know everything: which spices should be ground when, which herbs to use in which dishes, and how to properly prepare spices and herbs.