We stayed here the weekend of August 22nd and left extremely disappointed. Hotels should offer service and reliability, but this one failed badly. Within minutes of arriving we discovered the electronic curtains didn’t work. Reception promised a technician would fix it, but nothing was done. Later they even claimed it was “marked as fixed.” At 11 p.m. we were moved to another room, only to find it was smaller, cheaper, and clearly a downgrade from what we had booked. No explanation, no apology, no compensation. When I pointed out the smaller bed, staff denied it and insisted the beds were the same size – which felt like gaslighting. Returning to our original room confirmed the bed there was larger.
The next day we had to go down yet again, only to be told the curtains still couldn’t be fixed. After several trips to reception, we finally got another room thanks to Melissa, who was professional and kind. She is the only reason this review is 2 stars instead of 1.
On checkout day, things got worse: housekeeping twice tried to enter our room despite a Do Not Disturb sign. At 10 a.m. someone forcefully opened the door, stopped only by the security latch. At 11 a.m. they knocked again while we were in the shower. Checkout is at 12, so this felt unsafe and highly disrespectful.
We travel a lot and I am not a picky guest, but this was one of the most frustrating hotel stays I’ve had. Constant trips to reception, no accountability, and no apologies. For the price, completely unaccepta