Steigenberger Alcazar

Der Pool war zunächst zu kalt eingestellt, aber das Personal hat auf Kritik gehört und den Pool Wärme eingestellt. Danach konnte man auch bei 22° darin schwimmen.

Upon arrival the hotel lobby is beautiful. We were greeted with fresh drinks and warm hospitality. Rooms are spacious and well kept, bear in mind there are no lifts. However, they have buggy’s to take you around which was the best thing ever! We had a lovely pool view. Food - there are 5 a la carte restaurants and depending on your stay you could try up to 3-5. We tried amoura (Lebanese) our favourite, limoni (Italian) also amazing and sinfiran. You also have the option of the main buffet, pool side restaurants and beach restaurant. There’s plenty of options and tasted all delicious. There are 3 main pools which includes 1 adults only, They are heated which was great. Staff were very lovely, in the buffet area they were always helpful and welcoming. Also, everywhere around the resort they are available and always ready to make your day better.

Yemekler dışında genel olarak iyi bir oteldi.

Honestly if not the best hotel I stayed in!! The staffs are amazing and the food wow just wow! Stayed for 4 nights so had access to 3 A La Carte restaurants and when I tell you they were amazing. HAMA was our favourite. They are spot on with customer service and the views from our balcony honestly 5* luxury

We had an issue with the Air condition when we checked in but that was sorted out . Staff were amazing

Top Service Sehr freundlich, zuvorkommend Essen perfekt

Large room, which was cleaned every day by Isaam. Highly attentive to details and went above and beyond. Beautiful pools and large beach.

Die Küchenbrigade ist absolut super. Hervorragendes Essen. Vermutlich muss in Zukunft vermehrt auf Laktose und Glutenfreie kost gesetzt werden. Im Moment ist das Angebot in einer absoluten Minderheit. Über Buffetkostgänger lohnt es sich nicht zu sprechen. Wie vielen Orts, hats auch hier viele die sich nicht zu benehmen wissen. Hotelanlage in allen Belangen sehr gepflegt.

We had the most amazing stay here. Every restauran5

Overall the stay was very nice, until we checked out and got a surprise €70 bill for mini bar usage. Apparently soft drinks ARE NOT free as we were told on arrival. When they say soft drink that ONLY applies to Coke and Fanta. Any other non alcoholic drink is apparently not considered a ‘soft drink’. This put a dampener on an otherwise nice week, and the reception staff argued black is white than their interpretation of soft drinks is only coke and Fanta, and offered no concession as a gesture of good will (we had nothing that wasn’t included in the all inclusive package at any bar in the resort). Otherwise the resort was very good, all bar the reception staff were very attentive and friendly, but this was sadly let down on checkout when service was a extremely poor!! Also be aware that although the site itself is peaceful, the resort next door is not, and they play loud night club type music until 11pm, so bring ear plugs if you want to sleep as it bleeds across to the Steigenburger.

Tout était parfait Personnel exceptionnel surtout Sabrina qui parle français qui nous a conseillé à la perfection

Alles top

Séjour impeccable serveur intentionné merci à Mohamed petit de taille il se reconnaîtra Nourriture excellente c est un hôtel ou vous pouvez y aller les yeux fermés par contre la qualité de spectacle le soir est très moyen un hôtel pareil mériterai une meilleure qualité de spectacles le soir ou une nouvelle scène d amphithéâtre mais merci pour tous les services

Sehr schöne Anlage sowie Strand. Das Servicepersonal war stets freundlich und die Massagen im Spa sehr gut. Könnte mir vorstellen, wieder zu kommen

Alles wunderbar. Im Zimmer und auch in den Restaurant draussen hat es zu wenig Licht. Das ist wohl romantisch aber nicht so praktisch. Man kann die Speisekarte kaum lesen und sieht nicht genau, was man isst. Das ist etwas schade. Und wenn dann alle die Handy-Taschenlampe benützen, ist es auch nicht mehr so romantisch. - Ansonsten aber wirklich alles perfekt. Ich würde sofort wieder in diese Hotel-Anlage gehen. Sie ist wunderschön!

Clean Pools and rooms .polite helpful staff

Its amazing family trip

Absolutely wonderful service and staff! Catered to every need possible. Clean and luxurious resort overall.

En av bästa hotell som jag har besökt. Allt var 10/10. Det är värt pengarna och värt att besöka.

I recently stayed at your resort and unfortunately, my experience was far below the expectations of a 5-star hotel. The level of service did not reflect what one would expect from your brand. For example, during our stay we made two simple requests from our room and followed up with four phone calls. Each time, we were told “it will arrive soon,” yet nothing was ever delivered. This lack of follow-through and attention to guests’ needs left us very disappointed. Compared to other hotels in Sharm El Sheikh, the service here felt unprofessional and inconsistent, which is not acceptable for a resort of your category. We truly hope that you take this feedback seriously and work on improving the quality of your service, as guests deserve better. Do not recommend