โรงแรม Connaught

Elevator is out of order. Part of the hotel is renovating so there is dust at the pathway to the car park.(and in the room is also dusty.) The most serious issue is the shower valve is not functioning for the warm or cold water so there is only very hot water is coming and it almost burns me. I tried to inform the receptionist but he said that he couldn’t do anything except trying off and on the main water boiler which could not help for our problem. I asked to change the new room but he didn’t allow us. The next morning I told this problem to another guy at the reception and he said sorry and he told me that he would contact Expedia to compensate something to us but nothing happened until now.

Hotel like a building site that’s been given up on. Mattress and bedding filthy. No refund offered.

It was a bit dirty, stuff falling apart. At a glance it looked fancy but not when you spent some time in the room. The common areas are old and worn and there was a party with very loud music that was supposed to end around 22 which would be fine but it continued till midnight. I also got woken up a few hours later by multiple loud alarms. Did not have a good night of sleep.

Hotel was a building site. Run down. Room was dour. Clean I suppose.

The room was clean, spacious and recently decorated. I would have liked to have known that the hotel was having major renovations to the entire downstairs, including the reception area. Apart from this, staff were courteous and happy.

The hotel is a building site, the beds are uncomfortable and when you flush the loo it sounds like a pneumatic drill. Worse hotel I have stayed in my whole life…..

Room was really nice there was having work done but was told b4 we went there beds were comfy

For the price it was fine overall. The room was actually very nice, comfy bed, clean. All the fixtures, hooks, towel rail etc in the bathroom were hanging off so let down a little on maintenance tasks. The reception area was a bit of a building site but functional and looked like would be nice when finished, and the price was cheaper than elsewhere so was reflected in it. I think the only reason I wouldn’t stay again was on the second night there was loud, drunken singing & music from one room and another noisy room nearby slamming doors etc at 1am and then again at 3am disturbing my sleep. It seemed someone did speak to them, I assume from the hotel, but by that time you are awake and struggling to go back to sleep. As similar things are mentioned in other reviews so seems a theme I don’t think I would stay again but the staff were friendly and the room and bathroom were fine

Overall good hotel as it is, great for a cheap stay.

Worst hotel so far. The room smells

This hotel should not be operating. Everything was awful and dirty, did not enjoy any of it. The mattress had a stain, TV doesn’t work, bathroom is dirty.

The worst hotel Experience ever. The hotel is effectively a building suite. Unsafe and unclean aread throughout. Tv fifnt work in the room, mould on walls, curtains, rust and mouod. In the bath and toilet. Blood stains found near bed area. Very noisy, builders dust can be felt in the atmosphere... Absolutely shocking condition. Tried to speak to a manager in the morning but told that noone available til after 2pm. This hotel is not as described on the websites. The photos have clearly been taken many years ago when the hotel was new.. Very deceiving to say the least. Will be making an official complaint for a refund.

Bathroom sink was cracked, had no plug and never delivered hot water, BUT, the shower was hot, the room was warm and the bed was comfortable, so overall, about right for the price.

The staff were fine, the bed was clean and comfortable, the bathroom was clean. However, the property was a bit of a mess. The carpets were threadbare, there are currently renovations happening so the whole place smells of diesel fumes, the room I was in was hidden behind a weird false wall at the end of the corridor and I spent ages looking for it, part of the hotel looks totally dilapitated and almost abandoned, the light above the bathroom mirror didn't work, one of the bedside lamps didn't work, the TV wasn't even on the wall and all the wires were sticking out... My biggest issues was that the lift was out of service due to the renovations taking place - this would have been fine if there had been communication about this prior to my stay so that I could request a ground floor room, but I didn't get that didn't happen. I have have arthritis in my knees and hips so I find stairs painful, especially if I'm carrying something heavy like luggage. When I checked in I was told my room was on the fourth floor, which is not something I am physically capable of. I told the man at reception this and he said the only other room available was on the second floor. I had no option but to take it, but I was still forced to struggle on two flights of stairs while carrying luggage (no help was offered), which was quite painful for me. This just isn't acceptable - either list that the hotel is not accessible or make reasonable adjustments for your less able guests.

Terrible hotel and would not recommend staying there. Place was like a building site, room was dirty and the bathroom was horrid. Wasn't worth the money and won't be staying there again.

Neighbours

Room had no mirrors except for the one in the bathroom and there was barely any light in there apart from that jt was clean enough. Lots of renovations and painting going on so was quite noisy. Good ample car parking

All mostly fine, except window didn't close and heating permanently on in bathroom.

Very poor service,the curtains were even falling apart,very dusty and very cold . We couldn’t even spend a night ,we had to go back home .

We got the train