Connaught Hotel

This hotel should not be operating. Everything was awful and dirty, did not enjoy any of it. The mattress had a stain, TV doesn’t work, bathroom is dirty.

The worst hotel Experience ever. The hotel is effectively a building suite. Unsafe and unclean aread throughout. Tv fifnt work in the room, mould on walls, curtains, rust and mouod. In the bath and toilet. Blood stains found near bed area. Very noisy, builders dust can be felt in the atmosphere... Absolutely shocking condition. Tried to speak to a manager in the morning but told that noone available til after 2pm. This hotel is not as described on the websites. The photos have clearly been taken many years ago when the hotel was new.. Very deceiving to say the least. Will be making an official complaint for a refund.

Bathroom sink was cracked, had no plug and never delivered hot water, BUT, the shower was hot, the room was warm and the bed was comfortable, so overall, about right for the price.

The staff were fine, the bed was clean and comfortable, the bathroom was clean. However, the property was a bit of a mess. The carpets were threadbare, there are currently renovations happening so the whole place smells of diesel fumes, the room I was in was hidden behind a weird false wall at the end of the corridor and I spent ages looking for it, part of the hotel looks totally dilapitated and almost abandoned, the light above the bathroom mirror didn't work, one of the bedside lamps didn't work, the TV wasn't even on the wall and all the wires were sticking out... My biggest issues was that the lift was out of service due to the renovations taking place - this would have been fine if there had been communication about this prior to my stay so that I could request a ground floor room, but I didn't get that didn't happen. I have have arthritis in my knees and hips so I find stairs painful, especially if I'm carrying something heavy like luggage. When I checked in I was told my room was on the fourth floor, which is not something I am physically capable of. I told the man at reception this and he said the only other room available was on the second floor. I had no option but to take it, but I was still forced to struggle on two flights of stairs while carrying luggage (no help was offered), which was quite painful for me. This just isn't acceptable - either list that the hotel is not accessible or make reasonable adjustments for your less able guests.

Terrible hotel and would not recommend staying there. Place was like a building site, room was dirty and the bathroom was horrid. Wasn't worth the money and won't be staying there again.

Neighbours

Room had no mirrors except for the one in the bathroom and there was barely any light in there apart from that jt was clean enough. Lots of renovations and painting going on so was quite noisy. Good ample car parking

All mostly fine, except window didn't close and heating permanently on in bathroom.

Very poor service,the curtains were even falling apart,very dusty and very cold . We couldn’t even spend a night ,we had to go back home .

We got the train

it used to be a best western but clearly isn’t any more, been bought out and it’s turned into an awful place. the room stank, the carpets didn’t even reach the edge of the room and was lifting at the sides, the doors creaked, the floors creaked, the walls creaked, the bed creaked worst of all and for someone with sleeping problems i’d be awake all night. plug sockets didn’t work, the bathroom was a state and didn’t fancy showering in dirt and grime. people banging on the doors, you can hear every room in your corridor as if people were talking next to you, screaming and drunks from the estate behind and the car park was no where near secure as our car was being eyed up as we parked. stayed for all of 20 minutes before booking elsewhere. front desk said our reasons for leaving ‘wasn’t good enough’ and excuses. cheap doesn’t mean cheerful, AVOID AT ALL COSTS

Room was in ok condition, TV was wonky, a fee screws sticking out the wall & a picture hung up wonky but didnt really bother us to be honest. In the bathroom the toilet seat didnt fit the toilet properly & was very loose. The hotel it's whilst it has been recently been redocrated, its still quite dated & looks tires.

This hotel is the epitome of you get what you pay for, if you want a cheap place to sleep and NOTHING else you will be fine. But aside from that, it’s lacking a lot of love, the hallways are terrible and outdated, the rooms need to be cleaned to a better standard and the lift needs to be fixed

Parking was good

Avoid. The rooms are dirty and tatty, the hotel is full of abandoned material and broken furniture, the walls are paper thin and bathroom fittings are hanging off. Not a pleasant stay at all. It makes The Overlook Hotel feel warm and hospitable.

It was okay. Could do with a lot of refurbishing

Staff didn’t talk much but were pleasant enough, room was in awful condition. Unsure if the curtains were dirty or mouldy, bedding was ripped, shower had parts missing so could not move shower head.

The room booked was a superior room. If what we had was superior then I'd hate to think what the other rooms are like. Light fitting come away from the ceiling. Bedside lights with no bulb. Vanity light with a blown bulb. The lift was out of order. If we'd been disabled that would have been a huge issue. It wouldn't have hurt to have let guests know in advance. I get it was cheap but I don't think it would hurt to make an effort. Would I recommend it? No. Would I stay again? No

Parking was secure and easy to find

This hotel is truly awful. The most recent reviews confirm the negative experiences. It’s in a terrible state, dirty and noisy. The fire alarm went off in the evening and the curtains were so filthy I couldn’t even touch them. The bathroom had missing tiles and the floor grout was black instead of the expected colour. The lift is out of order and appeared to have been so for a very long time so if you struggle with stairs, you must avoid this place. If you’re looking for a clean hotel and a good night’s sleep, this isn’t the place for you.