Hampton by Hilton London Croydon

We arrived pretty late in the evening, around 11.30pm. Checking in was easy, the hotel was secure and locked. The hotel staff were very nice and booked us in quickly. It was also great to pay at the hotel instead of online, yet still be able to book a reservation. We were in room 703, which is clearly an accessible room for disabled guests. There was no lid on the toilet seat and assistance back pads and rails around the whole bathroom and an open shower. This was a big off put for me and the other 2 staying in the room as we are quite clean, having no lid on the toilet was a big issue. Additionally, the roll door on the bathroom was very heavy and stiff which would be difficult for disabled guests to operate. The bathroom was very dirty and needed greatly new assistant handles as they were all dirty and rusty and the yellow was spreading to the bathroom walls. The sink plug was flat and so water started building up when used, i opened the sink plug to find yellow peppers in there, this was disgusting. The towels looked like they were reused and not fresh, the sofa bed linen was severely creased which indicated repeat use or that the duvet gets folded with the linen on and used again. There was dirt and mould around the window in the room but we could at least open the window which was a benefit. Great amount of TV channels and good quality. The room generally clean although dusty. It was an adjoining room. The breakfast was the highlight, really great, fresh food.

Clean room

Advert claimed they have parking but we were asked to pay and park outside. Very disappointing experience.

Good

Manoj, Garima and the rest of staff were really helpful.

The man at reception was not welcoming and walked away before he had finished telling us everything. We had to ask another female staff who was extremely polite and helpful to finish serving us.

Nice clean hotel handy for public transport. Staff very welcoming and friendly, already booked again for May 26

Breakfast was awful. Gym equipment broken and bike was a £45p/m peleton. Bed was uncomfortable as matteress was cheap and you could hear springs popping.

A good stay with a very fair price. But very poor sofa bed which is hard as a rock. The staff was friendly and found us another room due to also a broken door to the bathroom. Unfortunately it seems like alle sofa beds are hard as rock. Any way friendly staff and good breakfast was the great deal of this hotel

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Room very tiny. Nowhere to put your luggage, no closet for your clothes. Breakfast rather limited. Friendly staff though.

Good breakfast, very friendly and helpful staff. I would go back again. Thank you

Staff was very helpful, breakfast was very good

A basic hotel with 'literally' Chicago Town frozen pizza served up as fresh for £15!!!!

Nice hotel, comfortable stay. Staff are great! Our air con stopped working so a member of staff came to try and fix it, we were given a fan too. The next morning as it still didn’t work they moved our bags for us and put us in another room (of course after we agreed to move). Breakfast had ample choice and was always kept topped up. Parking is opposite in a multi storey car park, you get a discount for being a hotel member. There’s a gym room with good machines, decent size for a hotel. Walkable to Croydon city center. We went to boxpark for dinner most days, plus their games were an added bonus as we have a child. Overall would stay again!

Amazing staff at the reception. Check in was a breeze. Clean, well appointed room (with the most squeaky bed in all of Croydon though). Breakfast was really nice as well. I really enjoyed my stay.

Great

Nous avons passé une semaine en famille et l'équipe était aux petits soins. Spéciale dédicace à l'équipe de la salle du petit déjeuner, il n'y a jamais eu de présentoir vide. Et l'offre du petit-déjeuner était très variée. Bravo !

Hotel experience was excellent,but could do with upgrading mattresses as too firm.

Good for a quick overnight stay. Decent breakfast. Room with double bed and sofa bed was really small. Sleeps three but not enough space generally for three people to move around. Staff were all really pleasant.