ibis London Thurrock M25

Property looks new and renovated in pictures of lobby and outside building but room are old and too small. For 1 night stay is fine but anything longer is not good idea. More good properties are available in same area much nearer to shopping mall

The check in ladies were lovely checking in.. they had a tasty dinner/ breakfast menu,, they do Uber drivers here,, they were able to store you luggage,, the the guests seemed nice, never been to an ibis before, so was excited. The check in staff did come across a bit snobby and hostile.. the security boy.. left me carrying my luggage when he could see it was heavy, the room looked like a storage unit/ hostal& unsanitary, they try to charge you £25.00 for brekkie& didn't offer more modern rooms that theve now built

I stay here often. Never have any complaints apart from the price of a pint. 😂

Very shabby property in need of updating. Staff were all very nice, but the room was badly in need of renovation. Probably the hardest mattress/pillow combination I’ve ever slept on; like lying in the road with your head on the kerb.

Great service great customer service all great

A lot, they don’t respond and it’s dirty

Nice room. Very comfortable bed. Nice bathroom. Very friendly, courteous, helpful staff!

Good

Overall ok Very friendly staff room basic but comfortable, bed good but drains in bathroom smelt!

Showered leaked, food cold at breakfast and aircon noisy. Otherwise friendly staff and clean hotel

Very good

On arrival we had to wait 15 minutes for their systems to update before we got our room. We were given access to the hot drinks machine.

Check in took around 15 mins and room smelt like damp

Very friendly and helpful staff. Lovely room wirh nice bathroom. Very comfy bed.

Ok place

Good nights stay and very quite as well seeing where it is located

The area is very nice noiseless and comfortable

Firstly we arrived late due being at event close by, we was told we coould only have soft drinks due to it being 23:00 which was fine so we got them from the bar and took a seat while.we ordered food to.be delivered as was told we couldnt get any food as it was to late. On e we pointed out it stated 24/7 food availabe a pizza was made for us but when is arrived it was wrapped in cling film and told if we wanted to eaf it we had to take it to our room, which i wasnt impressed with, we got to our room for out key not.to work so we had to return to reception for them to re program our key. Eventually got in the room which looked ok but them founf the matteress was full of stains which really didnt look nice. My partner had ordered a takeaway as we aas told we couldnt have food first off he was then told he couldnt wait inside he had to wait outside for the food and aas not allowed to stand inside,it was a cold night and couldnt quiet understand what difference that made, i found the lady on reception quiet rude and wasnt willing to listen to what anyone was trying to say.

Very helpful staff. Room was clean but basic. Would have been nice to have a bath.

Good