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The staff - at reception, in the dining room - where fantastically cheerful, attentive and helpful. Could not fault them. the hotel itself and our bedroom was well appointed, spacious and spotless. Great location on the edge of the city centre and right by the Hoe. Real value for money

Great room. Sadly the fire alarm went off in the early hoirsand there was no one on site to deal with ot very poor

Check in was difficult but the room was lovely 😃

Very Good

For a budget hotel it was very pleasant, very clean and tidy, breakfast staff were lovely, and close to the city so a great location

Very very helpful lady on reception Rachel!excellent help me out after my ferry was cancelled!as it was graduation wk?all hotels bk out!but she managed to get me a cancelled room!fantastic help thank you Rachel lovely place to stay always when in Plymouth

Lovely, friendly staff. Very good breakfast. Great location by the Hoe and town centre. A good place to stay to explore Plymouth for a couple of days.

Amazing! The staff were so helpful and happy. The room was huge and very clean.

It's perfectly positioned to explore Plymouth. The staff were very friendly, the breakfast was good quality and plentiful. The bed and pillows were very comfortable.

Our stay at Imperial Plymouth was very comfortable. The rooms were very large, and good sized bathroom with excellent hot water supply. Breakfast was wonderful. Plenty of options, and well presented. Parking was available on site but we chose to pay and park on the street. The property was undergoing renovations, but this did not cause too much inconvenience. The staff were very accommodating and ensured we had late access after our car issues delayed our arrival. All in all we had a great stay.

Ghastly dump. Check in shuts early, several rooms are outside and across a car park. Paper peeling off the walls, dirt and scuffs everywhere, electrical trunking damaged and falling off. Avoid avoid avoid.

Very small twin room but ok. The bed was thé worst I’ve ever slept in and I’m 56 ! It almost felt like the springs were digging into me. Really silly things overlooked like the plug sockets. Two on the floor but kettle has a short lead so absolute health and safety disaster balancing kettle on edge of table. The breakfast was just so so, fried eggs were too runny and snotty and cheap bacon so I ate nothing and we skipped breakfast the next day. Filter coffee that was cold. The photos of breakfast are completely misleading. The room was ok in so far it was clean and shower room nice and clean. My 14 yo slept fine. The ONLY thing this place has are the staff are beyond wonderful and helpful at every single turn. I did witness an agressive drunk lady be so rude to one of the girls as I was coming in. A little latter I came back to check on the employee and asked was there anyone to support her and she said hopefully someone was coming but they were busy PURE SERVICE SORT YOUR EMPLOYEES WELL BEING AS A PRIORITY!!!!! .

Room was ready early and was spacious, clean, modern and comfortable. The staff went out of their way to help us including finding a bowl for us to use as an ice bucket! Towels were huge and luxurious. Perfect night away with enough space and comfort to relax. Brilliant location walking distance from the hoe and theatre.

Easy for a night at the theatre. Good value, excellent breakfast. Helpful staff. Limited parking but multi storage about 100 yards down road. Cheaper than roadside for 24hour if no spaces at hotel.

Excellent location. Staff friendly and rooms were clean. Car parking and breakfast are limited. Also, dont be fooled by the picture of a swimming pool on the website. This is a lido about 10 minutes walk away

Very friendly and helpful staff. Decent room, albeit in the basement. Good breakfast.

Booked room off internet which looked lovely and was shown to a run down shack in the back of hotel in the carpark.Was absolutely nothing like was advertised and stunk of mold and damp.I immediately complained saying this was the room i booked and that the room stunk of mold.Was told there was no other rooms available and i couldn't have my money back.It smelt that bad i wouldn't of stayed there for free. I lodged complaint with hotel and experia who we booked with and was told nothing could be done . Will never return and i advise not booking the winchester room as its not fit for humans

Good location, room was very clean but one corner of the room needed redecorated from damp patches.

Only stayed one night, but ideally placed hotel, close to everything, adequate parking, staff very helpful, and a nice breakfast, would definitely stay again.

Everything was very nice and a good price