มาร์เวล โรงแรม วินเชสเตอร์ เซาท์

The staff were all very friendly and helpful but the airfreshener everywhere was a bit much. Also the shower was barely a dribble which was ver disappointing

Breakfast needs more choice especially the fruit, the pears were hard as rock, no bananas, no fruit salad. No beans for ages, they need to keep an eye on the hotplates. Invest in a coffee machine so there's a variety. Maybe also a bell at the downstairs bar.

Breakfast coffee was far too weak and undrinkable. Poir chouxe of egg options

Food items missing from breakfast buffet on first morning.On our last morning (today),we were instructed to sit in a place we didn’t want to,but the position we wished to be seated wasn’t occupied or shown to be reserved.We’d sat in that area the previous 2 mornings without a problem Asked to have tea & milk replenished in our room ,but still hadn’t been done on our return in the evening.I complained about state of bed mattress,It was damaged & sunken,I had to put a pillow over the depression.Still not comfy & it affected my sleep.Told that all the mattresses were in the process of being replaced but shouldn’t really get to that stage of affecting guests comfort.

Comfortable clean room.

Nice big room, good amenities

Yes good

My experience with this hotel has been really bad. I did a check-in on Dec 11th evening. 1. The receptionist has an attitude which makes us feel that I'm at service for her. 2. I booked a "Executive Double Room, 1 King Bed" which provides "1 King Bed" rated at £81. The Hotel provided me a "Superior Triple Room" which had a "1 Double Bed and 1 Single Bed" which was rated at £67. If I paid extra for a King size bed, the comment from the receptionist and hotel is that "While the room categories differ in features, the sleeping comfort and bed dimensions remain consistent across both types." I clearly don't understand the statement. Why will I take up a double bed instead of King bed when extra payment was done for it. 3. The washbasin sink floods with water after a morning brush. 4. Next room kids make noise even at 2 am. Some of the pros - 1. Good location. 2. Above average breakfast. 3. Easy access to Marwell zoo. 4. Plenty of car park space.

we were made feel very welcome by our receptionist Ruby She went over and above to make sure that everything about our trip flowed smoothly. We had dinner in the restaurant it was excellent ...cooked to perfection

Staff friendly nice location and room fine. One gripe is that the breakfast is a rip off at price charged not a great standard. Need to get a new supplier for the sausages (terrible ). We also had the festive afternoon tea which was below satisfactory.

Room was a good size and was clean. Hotel did feel cold in wooden corridors and bathroom.

Easy parking and check in. Radiator in our room didn’t work but we did have a plug in heater. Took a while to heat the room. Bar area was good. Used the pool and sauna.

room was fine, all felt a bit tired, could with some paint and a good clean behind the desk

Staff very friendly. Room i itially cold but out heater on and fine. Corridors cold but communal areas ok.

All fine, staff very courteous and friendly

Lovely staff, clean and comfortable room great parking

Rooms where dated and in need of updating, drawers wouldn’t even open and lots of hairs around drain of shower! Not the best nights sleep every time someone ran a tap in their bathroom it was so loud in our room shook the walls.

Only stayed one night so didnt use any facilities. The room was clean and comfortable. The price was excellent. No one on reception when we arrived but we did get a lovely apology. Plenty of parking

Nice facilities, lovely staff

The parking was good, the bar was good, my disappointment was I wanted 1slice of toast and a cup of coffee, I take meds in the morning and can only eat minimally, they said I had to pay £10.80 p that was the cheapest on the breakfast menu, I declined and went elsewhere,