โรงแรมเมอร์เคียว เมดสโตน เกรท เดนส์

Room cleaned everyday, very helpful staff

Yes

Hotel staff were amazing. Dinner was great. Now the negatives. There was a huge coach party staying over. The dining area was out of bounds for usual guests and signs were up to say 2 larger areas were reserved. The bar area itself only has a few tables so there was no where for other guests to sit. The bar area needs additional tables and get rid of the piano. I asked about seating to the waitress, she said for other guests the bar would stop taking food orders from 7-8. So I ordered in time, I chased my food 45 minutes later. The ticket hadn’t printed, but it came out quickly after this. Why didn’t reception tell me about the coach part my or that we need to order before 7. Other negatives the door swipe card kept playing up so had to visit reception 3 times for a new card. But I think the reader is faulty room 208. Also in my room randomly sticking out of the floor was a capped off pipe. I discovered it with my toe early this morning. Whilst staff were exceptional and dinner was when I got it. I would not stay here again!!

Everything was dirty , the room had an awful smell and we couldn’t wait to leave

Everybody we had any interaction from the staff onsite was fantastic. We have an autistic daughter who can be challenging at times and the staff did everything they could to try and make her feel comfortable. Would happily stay again.

We had a pleasant stay at this hotel.

Breakfast was good all food was freshly made thank you

This hotel needs some serious TLC, room was just tired with water leak stain on the celling. Chairs in the room and breakfast hall were rocking quite wildly. Breakfast was good - recommended. Parking was convenient. This hotel needs renovation.

Hotel had plenty of parking easy access to the motorway. Room could have done with a proper clean dusty shelves threadbare carpet

Tout était très bien, mention spéciale pour le petit déjeuner très complet !

Great service by reception staff

Room a bit tired, bed nice but the room was cold and noisy with wind coming through the metal sash windows

Not clean enough

Blood on the toilet seat, dripping taps, and corridors with an unwelcoming institutional atmosphere. The event spaces are good, the staff are nice, but the rooms themselves are terribly outdated.

Very clean and nicely presented

Friendly and helpful check in staff. Good sized room. Large burn mark on carpet though. Pool and spa area clean. Jacuzzi lobely

Tia on reception perfect also poppy superstars both .

The housekeeper was very pleasant. She worked quickly and left the room smelling fresh.

We were checked in by a very polite and friendly young lady who gave us full information about the hotel We spoke with her again later when a further family member checked in and she had allocated them and adjoining room - such a classy act as the other guest is around 80 years old Well done and thank you

Christmas party, I didnt have breakfast. Found room very cold