โรงแรมโนโวเทล ลอนดอน เวมบลีย์

Welcoming lobby area, spacious room and very good location

Staff are always amazing at this hotel. We have stayed here 3 times this year within a 6mth period & the first two times we stayed we had no issues at all. This time however wasn’t such a pleasure. Our room wasn’t very nice, got a tiny window to look out of and the rest of what should have been a window was blocked off this made the room really dark. The shampoo & hand wash was empty. Breakfast was cold & I asked staff for poached eggs which came out 15 minutes after I asked for them and they also were cold. I made a comment to the staff on at the time and they said it was because it had been out a while. Didn’t enjoy our stay this time at all.

Joining room with 509 very loud all night if when ask to keep the noise down

Staff were courteous. Rooms were good size although bed was soft and the pillows were very soft. Breakfast was good with plenty of choice. Parking is expensive.

Mabel at the front desk is friendly, accomodating and very welcoming. An asset to Novotel.

Sentralt ved Wembley. Gode senger

When we arrived our bathroom hadn't been cleaned. We were allocated an 'accessible' room - not that we'd specifically requested it and the bathroom had towels on the floor and was left uncleaned with the door open and the shower, toilet, sink clearly all used. We waited at reception to alert the staff when we headed out for our reservation - but they were busy and didn't acknowledge us, we didn't have time to wait. When we returned later we informed the reception staff and were told someone from housekeeping would come - there was no apology. Someone duly arrived about 10 minutes later with fresh towels - but did not clean the bathroom or apologise. Upon departure the next day were were asked about our stay.... I relayed our experience and I can honestly say the member of staff could not have cared less!! Disappointing as I've stayed here before and it was very good before

The hotel is a perfect location for Wembley Stadium. Although when there is an event at Wembley the price of a room is expensive. The was no parking available for my car at this hotel even though I had booked 2 rooms.

A great location. It was clean and the staff we dealt with were friendly and helph

Nice room poor view.

Terrible WiFi

Very good and professional!

Chambre à moitié propre. La salle de bain était propre. Table non netoyé:il y avait de la poussière et un cheveu.Les draps de lit(coussin et housse de matelas et couverture)étaient à moitié propre(tâches jaune et rouge visibles).Les 2 chaise de bureau étaient sales remplis de tâches.Il y avait beaucoup de bruit des portes à cause de la proximité des 2 portes de passages.(la chambre se situait dans le couloir où il y avait 2 portes dans un endroit où il y avait beaucoup de passage.Le personnel était accueillant.

Parking was easy but expensive. Room was clean & comfortable but carpets outside rooms and lifts dirty. Noise from building works outside was annoying. Terrible view of building works & rubbish for an expensive 1 night stay.

We asked if they could order us a taxi and they got us a black taxi and we could not pay by card, only cash which we did not have. The staff did not ask og tell us this so it gave us a lot of trouble. Hotel was in a good place towards wembley though, and the rooms were good. But the service was not.

Thoroughly enjoyed our stay. Staff were great and room was amazing

Unbelievably poor customer service.

Clean, friendly, nice atmosphere. No hassle. Great location.

Clean room and very pleasant and helpful staff.

the room was dirty the walls was stained, the table was dirty like it was never been cleaned before.