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Given room keys and once up 2 flights of stairs opened door and room had not been cleaned from previous occupants! Went back down and given another room anf again up two flights of stairs the room was in the same state and not be cleaned or beds changed. Back at reception was told to give them 5 minutes to get it sorted!! 5 minutes cleaning did not impress me and so left the propwrtt.

Parking OK. This was booked as a Delux Room with breakfast: No toilet paper, no cups, no glasses, no Internet connection, no coat hangers, no iron, no ironing board, no hair dryer, no mirror in main room, no bin in room, no vanity bin in bathroom, no bath/shower mat. Finally, no breakfast despite receiving email saying we could upgrade from a continental to a full English for £10 each - there was no breakfast available at all. I had to ask at reception for the toilet paper, cups and glasses and was told no breakfast the kitchen is being renovated, ask for a refund for the breakfast. Reception was not manned at all times, there was a notice asking customers to call a mobile number and be patient for someone to arrive. At least the bedding and towels were clean. The carpet needed a vacuum and we could not double lock the key card activated door as the lock was faulty. All in all very disappointing.

A truly awful hotel. There was a used BIC razor left in the shower along with previous guests shampoo. The bathroom had not been properly cleaned. Hairs and the previous guests wet bath mat. I had to visit reception to get towels. The receptionist was helpful enough, if not disinterested, and the barman friendly enough. These were the only members of staff I interacted with. A friend stayed in another room. The sheets had not been cleaned and had bloodstains in them?

Room ok, but a bit neglected - dim main light, wonky lampshades. Bar deserted & stank of stale beer (I think). Kitchen closed, so breakfast cancelled & refunded. Nearby Chapeltown ok - tap house is recommended.

OH MY WOW STAY WELL CLEAR!!!

Room could do with a good clean especially bathroom also towel heater didn't work in bathroom

Friendly hotel, staff nice and attentive. However this is let down by the cleanliness of the hotel; dirty carpet, broken bathroom door handle, black mould on the shower curtain to name but a few. I dont think the bathroom was cleaned before our arrival! This could be a nice hotel, reasonably priced but they do need to sort out the issues. Breakfast wasn't great, definitely not worth the money paid. Cold hash browns, cold tin tomatoes, and cold mushrooms. It's a shame as the staff were really nice.

We had booked a one night stay 18th/19th October 2025. We arrived at around 5.30pm on the 18th and were given the key to room 5. Within 30 minutes all the lights went out in our room. We went back to reception and we were told that it would be sorted within 5 minutes. 20 minutes later we still had no lights and we were losing natural light. Again we went to reception and we were told that it would be sorted shortly. We had a pre booked taxi due at 7.15pm and with no light in the room we had to get changed in the communal toilets. We returned to the hotel around midnight and our room had lights and power. This morning we had no hot water in the room therefore could not shower. This again was reported to reception when we checked out. The receptionist promised a call back later in the day to discuss compensation. No call was received. In view of the situation I would ask that a full refund is made.

Room generally clean and tidy and nice and big, used shower gel left in bath from previous occupants, nice shower with hot water, Breakfast ? Awful, all tinned products, poor service, poor set up

Leaking bidet in the bathroom that caused a the floor to be covered in water so we were unable to use the bathroom or the toilet. We told the guy in reception but nothing was done about it. Think this place could do with new management who actually want to make it into a proper nice hotel the rooms are plain , outdated , and needs a good spouse up.

The room was really not clean. Thick of dust everywhere. Half used shower products in the bathroom. Coffee machine at breakfast was only dispensing hot water. Room next door were so loud. Young men congregating and shouting and slamming doors all night. Hotel not fit to be running. £10 for a full English was extortionate. We should've been paid to stay here.

I've stayed here twice, but never again. I'm generally happy to give a place a second chance, being an ex-hotelier myself and knowing the difficulties of running a hotel well. But.... On my second visit, I was given a room right at the back end of the hotel, so I got to see a fair bit of it on my way there. The entrance is all quite flashy, but behind that the hotel is very dated, and needs a serious deep clean. There is a bad smell of old grease, the kind you get when a 'restaurant' fries everything and never changes their oil. The worst thing though, was discovering a plaster stuck the bed sheets when I woke up in the morning. No way that would have survived a trip through a washing machine, so the sheets clearly hadn't been cleaned. There was nobody at reception at 7am. The lights were off and nobody answered the telephone number. I couldn't tell them about the problem, or request an invoice for my stay. Tried calling the hotel, but couldn't find a direct number. Complained through hotels.com, and the hotel refused any form of compensation. Hotels.com did offer some OneKey cash which was nice of them to do, but it shouldn't have to be down to them. I won't stay there again. On the plus side, if you risk a night at the Staindrop, there is a very nice pub for a good meal and a pub quiz just 2 mins walk down the road, called The Barrel.

Basic but did the job.

Staff were very friendly and welcoming, the room was clean and well presented, breakfast was tasty and well cooked.

Bloke at the reception was an absolute Nause. Tried to give me and my cousin a different room because he said it was too big. Paid for a Family Room with 2 double beds. Bloke said he’s going to move us to a room with 2 single beds. Had to argue that We are having the room we paid for. Absolutely Wally.

Er stond een bevestigingsmail dat er ontbijt was om 7u maar dit was pas mogelijk om 8u. Dit was heel lastig. Voot de rest alles ok

Accommodation was as described. Minor issues but fixed straight away. Service with a smile 😊

Website photos well out of date

Every its ok

Positives: Bedroom was spacious, bedlinen clean, breakfast was freshly prepared. Negatives: Room had a smoky smell, one of the windows had no blinds or curtains, bathroom had hole where light should and was very dark, shower screen covered in mould, neither door locked, no toiletries (was given some when asked at reception), had to get hairdryer from reception (first come first served), breakfast tables poorly cleaned and headboard broken on bed. Was also difficult to get staff at reception desk to help with queries.