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Room could do with a good clean especially bathroom also towel heater didn't work in bathroom

Friendly hotel, staff nice and attentive. However this is let down by the cleanliness of the hotel; dirty carpet, broken bathroom door handle, black mould on the shower curtain to name but a few. I dont think the bathroom was cleaned before our arrival! This could be a nice hotel, reasonably priced but they do need to sort out the issues. Breakfast wasn't great, definitely not worth the money paid. Cold hash browns, cold tin tomatoes, and cold mushrooms. It's a shame as the staff were really nice.

We had booked a one night stay 18th/19th October 2025. We arrived at around 5.30pm on the 18th and were given the key to room 5. Within 30 minutes all the lights went out in our room. We went back to reception and we were told that it would be sorted within 5 minutes. 20 minutes later we still had no lights and we were losing natural light. Again we went to reception and we were told that it would be sorted shortly. We had a pre booked taxi due at 7.15pm and with no light in the room we had to get changed in the communal toilets. We returned to the hotel around midnight and our room had lights and power. This morning we had no hot water in the room therefore could not shower. This again was reported to reception when we checked out. The receptionist promised a call back later in the day to discuss compensation. No call was received. In view of the situation I would ask that a full refund is made.

Room generally clean and tidy and nice and big, used shower gel left in bath from previous occupants, nice shower with hot water, Breakfast ? Awful, all tinned products, poor service, poor set up

Leaking bidet in the bathroom that caused a the floor to be covered in water so we were unable to use the bathroom or the toilet. We told the guy in reception but nothing was done about it. Think this place could do with new management who actually want to make it into a proper nice hotel the rooms are plain , outdated , and needs a good spouse up.

The room was really not clean. Thick of dust everywhere. Half used shower products in the bathroom. Coffee machine at breakfast was only dispensing hot water. Room next door were so loud. Young men congregating and shouting and slamming doors all night. Hotel not fit to be running. £10 for a full English was extortionate. We should've been paid to stay here.

I've stayed here twice, but never again. I'm generally happy to give a place a second chance, being an ex-hotelier myself and knowing the difficulties of running a hotel well. But.... On my second visit, I was given a room right at the back end of the hotel, so I got to see a fair bit of it on my way there. The entrance is all quite flashy, but behind that the hotel is very dated, and needs a serious deep clean. There is a bad smell of old grease, the kind you get when a 'restaurant' fries everything and never changes their oil. The worst thing though, was discovering a plaster stuck the bed sheets when I woke up in the morning. No way that would have survived a trip through a washing machine, so the sheets clearly hadn't been cleaned. There was nobody at reception at 7am. The lights were off and nobody answered the telephone number. I couldn't tell them about the problem, or request an invoice for my stay. Tried calling the hotel, but couldn't find a direct number. Complained through hotels.com, and the hotel refused any form of compensation. Hotels.com did offer some OneKey cash which was nice of them to do, but it shouldn't have to be down to them. I won't stay there again. On the plus side, if you risk a night at the Staindrop, there is a very nice pub for a good meal and a pub quiz just 2 mins walk down the road, called The Barrel.

Basic but did the job.

Staff were very friendly and welcoming, the room was clean and well presented, breakfast was tasty and well cooked.

Bloke at the reception was an absolute Nause. Tried to give me and my cousin a different room because he said it was too big. Paid for a Family Room with 2 double beds. Bloke said he’s going to move us to a room with 2 single beds. Had to argue that We are having the room we paid for. Absolutely Wally.

Er stond een bevestigingsmail dat er ontbijt was om 7u maar dit was pas mogelijk om 8u. Dit was heel lastig. Voot de rest alles ok

Accommodation was as described. Minor issues but fixed straight away. Service with a smile 😊

Website photos well out of date

Every its ok

Positives: Bedroom was spacious, bedlinen clean, breakfast was freshly prepared. Negatives: Room had a smoky smell, one of the windows had no blinds or curtains, bathroom had hole where light should and was very dark, shower screen covered in mould, neither door locked, no toiletries (was given some when asked at reception), had to get hairdryer from reception (first come first served), breakfast tables poorly cleaned and headboard broken on bed. Was also difficult to get staff at reception desk to help with queries.

Lovely location in quiet village Ample free parking We didn’t get chance to use the pub or restaurant so unable to comment View from room was stunning of the surrounding hills By car it was 10 minutes into Sheffield city centre or 10 minutes to Barnsley or Rotherham Easily accessible from the motorway Nice reception and easy check in with friendly staff Room was huge in size ( room 12) , the negatives were that the kettle was broken , there was no plug in the bath so couldn’t use the bath for the time we were there, no extra pillows available and the room was dated , we did report the issues but they weren’t rectified , if we didn’t have those problems I would’ve easily given a higher review , lots of good points about our stay and the hotel though still

Grim, room needed a deep clean especially the bathroom. No one at reception for a while, then when i popped down in the night alarms going off and no one to be seen

Strange, the Hotel told me that my reservations had been cancelled because of a take over of the Hotel group so I booked directly. Hotels,com confirmed the booking but the Hotel did not mention that reservation when I paid against the Hotel Invoice.

Nice hotel but very noisy. People did not respect the quiet hours rule

Lack confirm very bare and empty basic