This was honestly one of the worst hotel experiences I’ve had, and I travel quite often. The stay wasn’t terrible, but for an Ibis, I expected much more. From the moment you enter, the hotel feels dark and unwelcoming, with an overall gloomy atmosphere that negatively impacts the experience. The rooms are extremely small and very poorly designed, with impractical layouts that make you constantly bump into furniture and walls.
The bed was, without exaggeration, the worst I have ever slept in. The mattress is extremely thin and uncomfortable, and only one very thin pillow is provided. I had to take painkillers every single day due to back pain. Comfort was clearly not a priority, which is unacceptable for a hotel in this price range.
Communication with reception is another serious issue. The intercom/phone in the room does not work, making it impossible to contact reception without physically going downstairs. On top of that, the hotel offers no room service at all. If you want anything from reception or the bar, you must go downstairs to pick it up — and then go downstairs again to return items. For a hotel of this category, this is simply absurd.
The staff experience was mixed. Most reception staff were okay but generally unfriendly, rarely smiling and giving the impression of being unhappy. One gentleman who assisted us at check-in was very kind, and the breakfast staff were excellent. The women working in the kitchen deserve special mention — they were wonderful, warm, a
