Hotel San Carlos

Esnun hotel en el que le siento cómoda, en casa, es acogedor, wñel baño impecable. Afregaria solo mas detallitos y amenities para hacerlo aun mas lindo.

Nice comfortable rooms. Amenities

Clean rooms and friendly helpful front desk staff. Great location and safe area.

I always stay there when I go to Guatemala

This is a beautiful property. However, although it was advertised as Breakfast included, I was charged if I wanted breakfast. I was charged for a hot cup of tea in the morning. The tea was eventually comped. After the manager explanee that booking made on Expedia, do not include breakfasts or any beverages. They do however give a ticket for a free drink at the bar. I don't drink, so I had juice.

Limpia precio calidad muy buena

Gracias por todo Jacqueline fue una persona maravillosa y las que limpiaron mi cuarto y en la cocina los miramos pronto !

Room reserved was not honored. Reserved the comfort room overlooking pool and at check in was given different room

Clean room. Wonderful staff

No tenian hielo al publico únicamente en la cocina tenias que preguntar, llegue despues de las 10pm y ya no encontre hielo porque ya estaba cerrada la cocina

They tried to give us a room way below standard. We had a picture of the room we paid for, but we were given a crapshoot! All they had to say was: Sorry, we're under construction. We had to demand a refund and leave, or they would get us a similar standard room. They did, sort of. They "pretend they have a bar...tender. when I asked to get ( the only vodka they had) the Absolut Vodka with Red Bull, they didn't know what that was. I asked if they had cranberry juice, she looked at me like I was stupid... We dont have that in Guatemala. Strange, because I just had it in a bar the night before. I asked if we she drinks alcohol. She said: Never! The same restaurant bartender took our order for food (two times). We asked not to have onions, add broccoli, and sauce on the side. None of it happened. To top it off, the food was grossly overpriced and had zero taste. I can assure you that no matter what you get from that kitchen, it's going to be nothing but can-food and microwave enhancements. It's below terrible. Oh, and if you ask for ice at the front desk the will lie to you and say they dont have it. Although I say the ice maker (NOT locked) in the back of restaurant. Since they dont provide a refrigerator, that's just cruel. The ambiance walking in, and their little yard is cute, but no one is making it comfortable... Not recommended in any way. I would pay $50 extra per night in Guatemala the remainder of out 10 days, not to have to go through this experience again.

Excellent

We have been staying at the San Carlos for at least a decade and are always pleased with our room, its cleanliness, the quality of the bed, and the overall service.

I really enjoyed my stay, the place is very nice and the staff is great. I was able to walk to many places to eat. I will definitely stay there again

Room was fine. It was a business trip but the WiFi signal was very very weak in the room and with frequent interruptions ,hard to stay present in a remote meeting. Not recommended if stay connected is a must!

We did not eat breakfast there

Siempre está impecable y el trato excelente

Hotel súper bonito y céntrico

Clean room. Friendly, diligent and proactive staff. Food it's under average, poor quality for being a hotel. Great location.

Clean and safe