Brim hotel

Our first check-in was quite stressful. We arrived around 3:00 pm but couldn’t get into the hotel because there was no reception and we never received check-in instructions. Luckily, someone who was inside helped us open the door and called the hotel for assistance. The room itself was nice and clean. However, for travelers without a car, be aware that the hotel is a long walk from most major sightseeing areas. Breakfast was another issue. We were not given a breakfast voucher, and the next morning there was no breakfast set up in the breakfast room. We went up and down several times trying to figure out what was happening. Around 7:40 am, we finally saw a staff member who informed us that breakfast was served at a different location. We had to rush, as our tour started at 8:30 am. The room was comfortable, but the toilet was not well connected to the wall so everytime you sat down on it, the whole thing would move and would make a loud clanking sound once you got off. During our second check in, we still had not received check in information and there was nobody there to assist us so it was a hassle to get our luggage that we had stored as well as get the key to our room. They had originally placed us in a very small room but was able to change us to a different room after request. Overall, the lack of clear communication regarding check-in and breakfast made the experience frustrating

Just not the best all around. Hard to check in. Rooms were odd. No tv in room. Breakfast was down the street. And it was ok at best.

Morgenmaden var to go. Køkkenet var ikke fuldt udstyret men fint. Dejligt med cookies og kaffe gratis.

Kaputte Dusche, Zimmer nicht wie auf Bild und siblerfische im Bad. Dazu folgt unzureichende Lösung der Probleme. Die Lösung war nämlich vom Hotel ignoriere zu werden und darauf hin weder eine Einigung auf Preis Nachlass noch den Tausch des Zimmers.

Great location and within walking distance of a lot of stuff! Only complaint is the room was slightly dirty upon arrival. The housekeeping left behind used cleaning towels, a glove IN the toilet bowl, and the shower had stuff from the previous people left behind. We did get breakfast down the street through the hotel each morning which was great!

Odd hotel. I understood that it was a staff Leeds hotel, in terms of no reception, no staff around at all, except maybe you would see a housekeeper and they offered a WhatsApp number for concierge,, but they were very very slow at replying, if they even replied at all. We asked about recommendations for tours, they set us to ‘Get your guide’ app, like okay fine but then we asked about storing luggage on departure they said we can store at the hotel between 11am and 3pm, great however when asked how we go about doing this, not reply. Just a little poor. Of you are offering a WhatsApp number, reply’s should happen. In terms of the room, average at best, clean, apart from the shower where we found hair on the wall…. The room was warm, comfy beds, gave us everything we needed especially since we were out and about all day but just need a few touch ups and need better customer service if offering a WhatsApp concierge, may aswell not offer this if as a hotel you’re not good at replying.

Everything is good

Need a management up as it is very poor

The hotel listed is very misleading and images shows private bathroom and photos that represent a modern feel to the room. In person however it is a more-so a motel or hostel style stay with no private bathrooms and very dated and dirty rooms. Our bed did not even have a headboard as shown in the photos. There is no receptionist on site so it was difficult to even get a hold of anyone. The price is not even competitive and we ended up staying at a different hotel a block away for similar price with significantly higher quality level of stay.

Decisamente innaspettato in termini di bassa qualità,doccia non funzionante,prenotazione che non riportava la mancanza del bagno in camera (poi risolto dall'Hotel),pulizia rivedibile,sala colazione angusta e buia (ma la colazione era accettabile,onestamente)

Breakfast was good, maybe the best part of this property. Shower was old and gross. Guest room and breakfast room are very dark. Probably by keeping it dark, they can hide some dirtiness of the property? There’s a reason why it’s super affordable compared to other places around the area.

This is about a 12min walk to the edge of downtown. It is still within a lively area of hotels and restaurants. They have tried to update the interior which is fine, but it is a bit damp and has carpets in the main hallways. Heads-up they do not have a front desk or admin staff on site but they are very responsive through WhatsApp if you have any issues. I had to message them a couple times and they responded a d helped immediately! The single rooms are small but you get your own bathroom which is nice. There are couches and lounge area as well as a kitchen on the second floor. It is a reasonably priced place to stay and easy to access. Breakfast included was just amazing.

First no hot water and then no water at all in the sink and shower. Tried to cancel the last night but the hotel refused. No refund at all. Needed to book a new hotel the last night to make sure that we had water since it was a business trip. So we had to pay for two hotels. The hotel didn’t answered the phone when we or Hotels called in the evening and the morning. Not a good service. The breakfast girl was kind and called the manager but he hung up in phone. Very strange behavior from the manager. I understand that things can happen and break, but a very unfriendly treatment is not ok.

First I got the wrong room, which can happen, but then, the new room I got had a big cloak problem, and the smell was horrible. The rooms are more than old and not recommended at all. I seem this hotel is just used for laundering money (look up the owner)

Clean room

Great.

The building and rooms are old. They are renovated, but in a thick coat of paint over cracks in the wall type renovations. The lighting was horrible, even with all the lights turned on. The shared bathrooms aren’t that nice either, and the toilets somehow managed to be dirty every time I had to use it. The only good thing about this place was the breakfast.

Great place if you need a room for the night. This is a 2 star hotel. It is very basic and an afforyolace to stay. The breakfast is awesome though! If you don't have high standards this a good place to stay.

Just not the way it looks. Breakfast wss only Okay-.

The idea of having a self check-in hotel is great, and convenient but sending the details to actually check in when you're standing out front (since most travelers need wi-fi to access emails) isn't overly convenient. Someone should oil the hinges of the doors as every single one of them creek. The property itself is quite clean and actually pretty cool, just needs some extra thought to bring it up a notch on making it perfect. The breakfast served in the morning was quite good, enough options to fill you up. The wi-fi is strong, but only in the common areas, it basically doesn't work in the rooms. All in all, not a bad place to stay (about 20 min walk to downtown Reykjavik).