Pullman Bali Legian Beach

Customer service from checking in to checkout was excellent 100% could not fault at all!

Good Experience

My first time staying at the Pullman and at a more elite hotel. I was disappointed and feel like Ive had better service at $50 a night hotels. Whilst the grounds were nice and staff friendly, the hotel room was basic, and lacked sufficient room for my case and clothing. My room was not cleaned properly, basic amenities such as bathmats and facewashers not replaced and floors not swept. Bath salts I used on the first night were not replaced. I reused my towels and did not expect my linen to be changed during my stay so there was no excuse not to clean the room to an acceptable standard. The garden view room was in fact looking directly into the mens toilet whilst they used the urinal due to poor privacy shielding. The benefits they offer in fact require a deposit eg they offer a pillow menu but expect a $50 deposit to use. Benefits-close to beach and decent restaurants.

Rooms were smelly

Excellent breakfast and professional service throughout the Hotel.

The team at the Pullman were amazing, nothing was too much effort. The property was beautifully designed with everything anyone could want from the smallest of people to the oldest. It is so close to everything that Legian has to offer. Highly recommended. Thanks guys, we will be back.

Rooms were smelling mold and sewage The kind manager, Basly, change 3 times out room but still the same inconveniant When we were requesting for something, our request were never actioned gor example baby cot, towel, bed sheets, ashtray etc... Otherwise, good breakfast Staff friendly Housekeeping was poor Cleaning not perfect

We arrived Hotel, early hours morning, went to room and it stunk mold, and damp, we complained and was moved following day, sadly it made us sick, after reading recent review this is clearly an ongoing issue. Not 5 star Pullman standards, the gym and hotel area itself is nice. No mini bar in fridge which not great for a 5 star hotel. The staff are friendly and helpful, the cleaners are very noisey and woke us up every morning around 7ish . Overall would not return to hotel. The area is extremely busy so if you want peace and wuie

Very comfortable and relaxing

写真で事前に見たよりも綺麗な建物で、快適に過ごすことができました！プールの水が少し冷たかったので、少しあったかい方がいいなと思いました。 素敵な旅行になりました！ありがとうございます！

部屋もとても綺麗で、食事も美味しかったです。キッズプールは少し小さかったですが、夜のシアターや芝生で遊ぶことができて楽しかったです。

オーシャンビューの部屋で、湿気が高くベッドがジメジメしていました。フロントに連絡してシーツなど交換してもらいましたが、交換に来た係の一人が言うには、『エアコンの温度設定を22℃以下にして下さい』そして『25度設定以上では結露します』と言っていました。22度設定以下では寒すぎるし、ベッドがジメジメも嫌です。はっきり言って快適とは言えませんでした。

Beautiful

Mold in shower, property very dated, workmanship on repairs poor

Hotel is in an excellent location, close to all shopping and attractions. The hotel facilities were excellent.

Friendly staff Food very good

Hotellet är svagt 4 stjärnigt. Vi fick byta rum en gång då vi hörde trafiken. Vi fick ett nytt rum långt från allting men exakt samma planlösning, där hade vi problem varje natt med våra grannar från rummet bredvid. De kom sent till rummet, men vi hörde allt de sa och gjorde. Vi vaknade pga det varje natt & sov knappast, det kändes som att de var i vårt rum. Felet är så klart på konstruktionen, det finns stängda dörrar/passage mellan rummen. Förutom ljudet så var rummet i dåligt skick, ofräscha väggar, dörrar till badrummet gick inte att stänga. Frukostbuffén var bra. Personalen var trevliga. När jag klagade på ljudet från andra rummet, hotellchefen blev kontaktad och han var mycket professionell, kudos till hotellchefen Frans, mycket trevlig och hjälpsam.

The rooms smell moldy and the staff showed me other rooms that smelled worse. Overall the hotel is close to the town which makes it a good location.

The unit we stayed in had a damp mouldy smell. We complained, they came in and "treated" the room. However it made no difference. We had no one follow up to ask if it had improved.

Was overall a 'good' stay, but nothing wowed us. Very spacious room that would benefit from more generous furnishings - a mini sofa for 1½ seemed a waste! Gardens are lovely and could do with some seating benches (although the hammocks and beanbags are a nice touch). All staff were very friendly and helpful.