Castle Arch Hotel

Ottima colazione

Nice room.

Great

Room not ready at 3pm. It was 3.50pm before we got room after a long journey. Bed was hard. Room very noisy due to function downstairs. Breakfast not great. Considering price paid I expected better from hotel.

Staff was very helpful. Room was nice, perfect for a family of 4. Food was great!

Great all around!

Everything perfect!

Really nice friendly hotel. They looked after us very well

Stayed here for 2 nights. Very comfortable. Staff excellent, service excellent. Can recommend without hesitation. Will definitely stay here again.

Everything was good from check in to check out

Room was lovely. Staff very friendly. WiFi was great from kids perspective Food was lovely too so all round a great stay

The friendliest of staff, spacious & clean rooms, good value and plenty of tea & coffee.

I spoke with duty manager on Sunday before leaving, with the promise that the general manager would phone and/or email. I wanted to give the hotel a fair amount of time to fulfill that side of the agreement. I want this to be fair… but the issues on Saturday night far outweigh the positives. Positives: The hotel room was comfortable. While the bathroom could do with an upgrade the shower was excellent. Check-in was smooth. I had breakfast the first morning and it was cooked to order (not buffet) with excellent ingredients. ISSUES: Impossible to Sleep (avoid at all costs at the weekend) I’ve waited a couple of days to give the general manager time to call and discuss this stay so it’s time to post my honest review (it’s a complaint letter)! I booked this hotel specifically for its advertised "quiet and serene" environment, needing proper rest (I was lecturing all weekend). Unfortunately, my three-night stay was a masterclass in failed hospitality and broken promises, defined by a complete lack of proactive care and transparency. Their disclaimer about making "every effort" to minimise impact felt like a cruel joke. No meaningful effort was made. I was trapped, paying for a room that was unfit for purpose on the most expensive night. I had to favour an extra half hour in bed so had no time to eat the breakfast I had paid for on Sunday! The management's handling was the true failure. There was no prior warning, other than an email to my spam. Receptionist didn’t mention

Yes it was a good choice

Nice place

All good

Très bien.

Excellent location, Clean, Comfortable, Friendly Staff - would definitely stay again

Pleasant stay, comfortable room and good facilities

Clean room, helpful breakfast staff, good dinner service in bar area.