Hilton Molino Stucky Venice

All perfect

We stayed for 3 days with our family and booked a family suite, paying approximately $2,000 per night. Unfortunately, our experience was very disappointing, especially for a five-star hotel like Hilton. When we arrived, there was no drinking water in the room and not even glasses available to drink from. The washroom door handle was also broken, and we had to contact maintenance twice before the issue was properly addressed. At a rate of $2,000 per night, I expected a much higher level of service, attention to detail, and room readiness. These are basic amenities and maintenance issues that should have been taken care of before guests arrived. For a five-star hotel and a brand like Hilton, this experience was far below what I expected. I hope management takes this feedback seriously and works to improve the guest experience.

It was a wonderful experience, even though my stay was short. Venice is a beautiful city, and this hotel is no exception. It offers all the amenities you need for a comfortable stay.

Very rude staff - front desk to wait staff. No smiles, no one was helpful. Found them to be snobbish. I even saw someone from the front desk use the bathroom and return to the desk without washing their hands. Hotel is very overpriced and misleading. You need to book a spot by the pool (no avail, no swim), no courtesy room on check out day (you need to pay 10 euro pp for showers). Our hotel cleaning staff came into the room when we had the privacy sign. Not a 4 star experience.

Bra hotell ! Med båt taxi.Stora rum.Bra frukost. Hjälpsam personal.

We will be back

Excellent Wedding anniversary stay. Hotel was great, beautiful and conveniently located to explore Venice, well served with water taxis at very nice rates. The hotel had excellent facilities like a gym, pool and restaurants. A lot of history and culture on the building itself. The staff were amazing. 5 stars.

Tudo perfeito!

The staff was fabulous at helping me with any questions and navigating Venice. The property is stunning! I would stay here again.

Beautiful location for stay. We stayed 3 nights. Very easy to get to places with shuttle. Breakfast was amazing and we had dinner at the main lobby restuarant since the kids were tired. View from lobby lounge was beautiful. Thank you making venice memorable trip for our family.

My family and I enjoyed Redentore in Hilton, Excellent view and all was well organized.

Such a beautiful place but just check cost for the shuttle bus over as it’s chargeable

What a beautiful hotel!! Well worth the extra effort to get there by boat. Staff was amazing. Emma was great! Urfeo at the bar was fantastic and Jasmine was very nice.

The hotel was great, clean, staff very friendly. The water taxi was very prompt. Downside was having to reserve time at the pool. The layout was confusing (first floor room) not sure if all floors felt that way. Understandable since it’s an older building just noting

Excellent hotel..rooms were great and very clean.

Beautiful location with best panoramic view of Venice. Free hotel water shuttle to St Marks square.

Absolutely enjoyed our stay here at the Hilton Molino Stucky in Giudecca. Hotel was clean and beautiful and all staff we came across were super friendly and helpful. Loved the pool reservation system in place to ensure that all guests can enjoy the pool without it being super crowded! Genius idea that I hope more hotels utilize. Room was lovely and spacious. Transportation to and from the main island was very accommodating and so was the guest relations and concierge in helping us get to where we needed to be on this our first trip to this beautiful city and this beautiful country. I will absolutely recommend this hotel to everyone back home and would stay here again in a heartbeat! Grazie Hilton Molino Stucky Venice!

Stunning stay! The hotel was beautiful, staff was lovely, breakfast buffet was one of the best I have seen in any hotel. The rooftop pool was definitely a highlight! Making reservations for the pool was easy and we never had an issue booking a time. The hotel shuttle boat was very convenient and went from 9am-11pm, a short 10 minute ride, it was always on time. I would absolutely stay here again !!!

Great place to stay on Venice with water shuttle operating every 20 minutes to San Marco square except from 1-2 pm. I would recommend that the hotel staff shuttle so there is no midday break. They also need to increase staff at front desk during heavy check in hours. Please note you need reservations to use the pool and use limited to 2 hours and hotel charges 40 euros to use the jacuzzi/whirlpool in the spa and reservations also required with time limit

Terrible service especially to my two 20 year old children. No umbrellas by the swimming pool so no shade in 30 degree weather. Very disappointing from Hilton