โรงแรมผาเรลสตาร์อาตามิ

二度目の宿泊でした。 ビーチが目の前で立地も良く、設備、スタッフの対応のどれをとっても素晴らしいです。

館内の施設が充実してて滞在型ホテルとして満喫できました。

What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.

We stayed here for 2 nights. Staff members were so professional and polite. Room was roomy and includes many nice touches that makes our stay comfortable and convenient. Onsen in the room and infinite onsen were both amazing. Kaiseki dinner and breakfast were delicious. Love this hotel so much that we definitely want to stay here once again.

部屋はとても広く綺麗でした、朝入る露天風呂がとても気持ちが良かったです。

Beautiful hotel with exceptional staff

Beautifully designed upscale hotel in front of the beach with breakfast buffet and other amenities included

Room settings is excellent.

Perfect ocean view from Onsen and room. Sun rise was awesome.

フロントの方のレベルが低い→話がスムーズではない、帰りのタクシーかなり待たされた。受付に慣れてない方が多いのかもしれません。 しかし、施設は素晴らしく、宿泊代は高額ですが、大満足の滞在になりました。室内の露天風呂からの花火は最高でした！！ 朝食も素晴らしかったですし、朝食のスタッフの方の接客は素晴らしかったです。 12時チェックアウトもゆったり出来て良かったです！

Greeted by very rude manager

My hotel room was amazing - everything is so high tech. You control all the electricals with the ipad, the TV rises up from the drawer. I feel so comfortable staying in the room. The amenities and pajamas are so thoughtful. I got an amazing view of the ocean from my room. Amazing breakfast... I love their DIY freshly squeezed mikan. It's the best I've ever had. From then I learned Izu is famous for their oranges. That's why there's orange trees growing everywhere in people's homes. The walk to Atami station is 10 min - lots of stairs to climb as Atami situates on mountains. There's no shuttle service so you have to get there yourself. That's not a problem for me as we drove there. Lots of parking spaces available.

Front desk service severely lacking for a hotel like this. When we arrived, an employee in training asked if I had a reservation tonight and told me check in is at 3. Then she stared at me blankly and left me standing by the front desk. Afterwards a male employee came over and asked for passports for copy. After making copies, they took my luggage for keeping before checkin and then he proceeded to wave us off, as if shooing us away. I understand that there's a language barrier and I'm not expecting them to speak English to us, but there absolutely no need to wave us off like that. What a terrible first impression to leave on your guests. It may just be these two employees, because I see better service offered to other guests. At checkout, taxi service was not offered to us but to other guests. Hotel location is unbeatable and facilities are new. Hotel breakfast buffet is great, with fresh orange juice. Stay was overall relaxing, I hope they can improve their staff training

This hotel is wonderful. They will give u voucher if you don’t need to make up room. Room cleanliness is great. View from from the room is great as well. Sleep Is undisturbed.

綺麗なホテルでした

My husband and I made a night's stop in Atami during our recent two-week Japan trip and stayed at Pearl Star. The price of around $700 a night (in early November) was way beyond our usual budget but we figured it was worth it because, above all, we were attracted to the hotel rooms' private onsens and the hotel seemed like it was quite luxury. The positives: -The hotel is very nicely located right on the beach and a close walk to both the train station area and the town's ginza street -It's extremely clean and well-appointed - the included breakfast wasn't the best we had in Japan was certainly nice and extensive, and we enjoyed the fairly affordable 30-min massages available at the spa The big negative, for us, was the lack of personalized service of any kind we received from the hotel staff, particularly the front desk. When we arrived, we asked if there was a concierge and the man helping us told us this was a word he'd never heard before; we asked if anyone could recommend local restaurants or help make reservations (particularly needed as this is not a super touristy location and not a lot of English speakers) and were told they could not. We were not offered any general information about how our in-room onsen worked, or how the public onsen worked/rules for it either. Overall, for this price especially, I would expect a much higher level of service from this hotel.

Family of three from Canada stayed one night here in November 2024. Our room was on 2nd floor with a view bath, western bedroom with 3 beds, Japanese tatami living room. We were pleasantly surprised by two bathrooms in a room. The room seemed so grand with over 10ft ceiling height. Hotel amenities were also top notch with amazing rooftop spa and gym, if you’re into exercising, we highly recommend the gym here. We splurged on dinner at this hotel’s Japanese Sushi Omakase course, my husband’s bucket list. It was Amazing!! Sushi was soooo good! Interaction with the chef was informative and entertaining. Breakfast was included in the price of room and it was so nice and classy, impressed with the level of service, taste, atmosphere and view. We spent the most at this hotel out of 8 hotels we stayed during our 10 days trip, but it was well worth it. Room C$950/US$700. Omakase dinner for three and two bottles of sake C$700/US$500.

いつでも入浴できる露天風呂は最高でした！

露天風呂はもちろん内風呂も広くリラックスしながら入浴できました。

Great staff.