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Shangri-La Tokyo is conveniently located next to Tokyo Station and was a great place to begin and end our trip to Japan. The views from the rooms were spectacular especially at night. The staff was wonderful and they made sure we had everything we needed during our stay. And the breakfast at the hotel restaurant was delicious especially the strawberry waffles and ricotta pancakes. We appreciated that the staff spoke English as we only spoke a little Japanese. We really enjoyed staying at this hotel.

Our stay at the Shangri-La Tokyo was terrific. Charming and faultless assistance from all those that worked there, lovely rooms, delicious food and very convenient to Tokyo station and Imperial Palace Gardens. Would gladly stay there again - was made to feel special. Just how a holiday should feel. Thank tou

Good hotel but old facility. No USB-C cable charging outlet. I think the hotel needs to be updated soon.

Everything was exceptional from check in to check out. The staff were very attentive and friendly. Rooms were spacious and clean. Location can’t be beat.

As always the Shangri La does not disappoint

Nothing specisl a out this hotel for the price find a better option you are litteraly inside the Tokyo Station Not the place you want to stay

Great location, great stay

친절한 직원들 ,넓은침대와 화장실,좋은위치 다 너무 좋았습니다!!

good

Fantastic stay at the Shang. Staff were always great with service levels, place was grand and room was neat, clean and spacious. Loved everything about our stay and will be back.

Wonderful staff and service center! Food is amazing! Thank you for everything!

Overall this was a wonderful stay- the rooms are well appointed and luxurious and the spa was a highlight. I found the staff here less friendly than the staff at the Ritz Carlton Tokyo which to me sets the bar for hospitality in Tokyo. The location is convenient but not beautiful.

Love it! The service is excellent and location is excellent! Will for sure come back next time.

My daughter (15) and I loved this hotel. The location was incredibly convenient, and the staff was phenomenal. They helped us arrange a lovely harbor cruise and dinner with another family we met with teens at the very last minute. The hotel starts on the 28th floor of the building, so the views of the city from the guest rooms and the breakfast/cocktail lounge are sensational. The neighborhood is also wonderful for morning walks/running. We will definitely stay there again the next time we are in Tokyo.

This property was excellent. Great view of the city. Service was top notch. Centrally located near Tokyo station. Plenty of food options.

Staff was very friendly and professional with my requests. From laundry to concierge to bell services, they were attentive and quick to service. The staff at the restaurant was also very attentive and great at remembering what I liked to drink for breakfast.

Loved that they accommodated last minute spa services for us. We loved our room and the view of the city. Rooms are a bit outdated but the service was great. Room service was wonderful, breakfast buffet was very nice.

Excellent hotel with the best and most helpful staff.

Great location