Shangri La Rasa Sayang Penang

A fantastic hotel, with amazing and attentive staff. On top of that, the views from the eighth floor were simply amazing.

Beautiful resort location. Well kept. Clean room and facilities. Excellent spa. Beautiful ocean view. Good food and variety.

施設や風景が綺麗で、とても満足しました。 これまでにない宿泊体験でした。 室内トイレにウォシュレット付きなのがとても良かったです。

The worst hotel experience ever. Poop stain on blanket, blood stain on pillow case and period blood stain on THREE body towels. This is not the worst - the first thing to say morning to you is a HUGE COCKROACH running around your bathroom and crawling on your toothbrush It’s totally unacceptable for a Shanghai la. Just book another hotel but not this one.

Hotel is rather dated but kept clean.Staff is always helpful but not well-trained.Location is next to beach but beach is almost gone.A very comfortable room.

Veralteter Standard und ungepflegtes Hotel. Keine 5 Sterne - da ist viel Luft nach oben. Personal lustlos und unmotiviert. Strand nicht vorhanden. Umgebung nicht ansprechend.

Checked in at 5pm. Room wasn’t ready. Nice staff. Adult only pool was closed at 7pm with access only to the Rasa Wing. Pool we were offered was filled with kids and families. Said beachfront but there was no beach you could get to the water as it has eroded away and is blocked by rock wall.

RASA WINGに6泊。おそらくバトゥ・フェリンギ・ビーチ周辺に宿泊する場合最高の選択ではないかと思われる。ラウンジで提供される特典も素晴らしかった。従って本来５つ星をつけたいところだが、滞在中何かのパーティーがRASA WING側のガーデンで行われ、深夜まで参加者の大声でしばしば眠りを妨げられた。これはホテル側というより参加者のマナーの問題かもしれないが、この点で星を一つ減らしました。

just walking around in the rasa sayang's garden makes me feel refreshed and rejevenated!!

連日、特に部屋の風呂場の掃除が行き届いていない事がとても残念でした。 バスタブには初日から垢がついており、シャワーブースは髪の毛が残っている… その他、豊富な朝食とプールには満足です。

家族で夏休みの休暇でした。夜遅いチェックインでしたがスムーズにできました。ベッドはよく眠れました。朝食は種類が多く、毎日メニューが少しづつ変わり飽きないようになっています。誕生日の娘にサプライズのバースデーケーキのプレゼントを部屋に頂きました。設備は高級感ありますが若干古いので仕方ない部分はあると思います。プールも堪能しました。大きな木が存在感あり、リゾートならではの雰囲気があります。近くに食事をする所が多くありますが、危険は感じないもののローカルの雑多な感じがします。全般的には素晴らしい滞在になりました。

This is a popular hotel. We had trouble checking in, and even though we were tired from our long trip, we had to wait quite a while to get to our room. The staff at the front desk were slow to respond, and it seemed like they were understaffed, probably because it's a large hotel. Also, because it's an old hotel, the facilities were noticeably worn out. The only good thing about it was the beautiful garden. The food was average. The beach was not very clear, and we hardly saw このホテルは大衆ホテルです。チェックインからトラブルが発生し、私達は長旅で疲れているのに部屋に入るのに大分待たされました。窓口スタッフのレスポンスが遅いのと、大きなホテルのためかスタッフ不足に感じました。また、古いホテルのため設備の老朽化が目立ちました。良かったところは、庭園が綺麗だったことです。食事は一般的なサービスでした。ビーチは透明度は全くなく、ビーチに入る人は、ほとんど見かけませんでした。

Unexptected upgrade to corner suit with beautiful sea & pool view really create a wonderful memory for our trip

What an absolutely fantastic stay at the Shangri-La Rasa Sayang, Penang! From the moment we arrived, we were swept away by this beautiful resort. Unforgettable Experience The rooms were wonderful, offering a perfect blend of comfort and elegance. And the food? Simply amazing! Every meal was a delightful culinary journey. We especially loved the tranquil atmosphere of the quiet adults-only pool – it was the perfect escape for relaxation. Exceptional Service A special shout-out goes to Michelle, the Front Office Manager. Her attention to detail and genuine care for us was truly remarkable. We were so grateful for the room upgrade she provided; it made our stay even more special. We also have to commend the room service attendant who catered to all our needs with such efficiency and a friendly demeanor. Their service was truly awesome! Every aspect of our stay at the Shangri-La Rasa Sayang exceeded our expectations. We can't wait to return to this little slice of paradise!

Excellent service. We will definitely come back here again.

Das Hotel befindet sich in Batu Ferringhi, eine Stadt im Norden von Penang. Die Fahrt vom Flughafen dauert je nach Verkehrslage/Uhrzeit 1 bis 1,5 Stunden. In der Stadt gibt es jeden Abend einen Night Market, der vor allem am Wochenende auch gerne von den Locals besucht wird, was zu entsprechenden Staus führt. In der fußläufigen Umgebung gibt es viele verschiedene Essensmöglichkeiten. Die Unterkunft ist sehr stivoll (indisch geprägt) eingerichtet und ist sehr sauber. Auch die vorhandenen Pools und sonstigen Einrichtungen (Tischtennis,etc.) fanden wir sehr gut. Wir fanden die Preise für Getränke etwas hoch, aber das ist für ein 5-Sterne Haus wohl entsprechend. Alles in Allem haben wir uns sehr wohl gefühlt und würden bei einem zukünftigen Besuch auf Penang auf jeden Fall wieder dieses Hotel wählen.

We loved this resort. We upgraded to Rasa wing and enjoyed excellent additional services, such as afternoon tea and a cocktail hour. The resort is well maintained and the staff are friendly and helpful. The beds were very comfortable and the rooms were very clean. They offer an array of dining options at the resort and the food was excellent. There is also a spa and other activities, such as a pitch and putt course. Additionally, the resort is within walking distance to an area where there are many restaurants and other tourist attractions all with local flavor. Downtown Georgetown is about a 30 minute drive away. (There is a lot of traffic on the island.) This resort is ideal for people who want to be away from the hustle and bustle of Georgetown. (Hotel offers a shuttle service to Georgetown). It’s definitely a place to relax and unwind.

Average hotel. Poor customer service. I left my prescription eyeglasses and messaged them on chat and called numerous times, but had no luck reaching them

A wonderful place to stay for a relaxing holiday. The hotel has a quality feel with interesting local art exhibited throughout. Obviously well run and managed, the staff are very friendly and welcoming.

Overall a great stay. Rooms spacious and have a great view over the garden, pool and sea view. Staff were really friendly and aside from check in, all incredibly helpful and pleasant. Good breakfast buffet. Great pool options, good gym and even has a par 3 pitch and putt which was a bit of fun. Special shoutout to Karim and Muru. Only downside was the check in - 3pm check in and they still could not get a room ready or allocated to us until 4.30pm (we had to leave 5pm for a booking that they were aware of). We were simply told sorry and had to constantly follow up. Was evdient the resort was not at capacity either. Room was obviously rushed as mugs were missing, used utensils still in room etc. Was rectified urgently by Karim. Would return, hopefully with a better check in experience