Catalina Beach Resort

So many stairs, our major complaint- very poor service. We watched the waitress put left over salsa from one table back into the main container and then scoop it back out for a new table . Disgusting

Yes

I highly recommend the Catalina Beach Hotel. Old world style Hotel. Could use some updates, but is clean, beautifully designed, and the service is incredible. The staff are wonderful. The private beach is heaven. The view from the balcony of our room was lovely as was dinner on the terrace. Watching the sun go down over the ocean was incredible. The Staff: Alberto, Hugo, Grace, Julie, Antonio, and Edgar, were so helpful and kind and really helped me out with making sure I did not get anything with gluten in my meals. The only thing I would caution is if someone is in a wheelchair or cannot do stairs. There are a lot of stairs! I got a good workout Daily. Some people didn't like that there was plastic on the windows. I thought it was ingenious. I could hear the ocean at night, but no bugs came in! Bathroom was clean hospitality and cleaning staff were great. We even had daily artistic creations with the towels that delighted us every day. The food was spectacular for dinner. The lunches were not good for gluten-free people, but were spectacular for my kids. And they had wonderful things like Thursday night buffet, and weekend dining on the beach, which was lovely for families, but also very romantic for couples. Location was great, and good security. It felt very safe always.

The view was lovely though some trees did interfere with a clear sight line. There are lots and lots of stairs, whether going to the beach or the pool or the restaurant. Restaurant staff is very good and friendly though sometimes our breakfast was cold. Reception staff was okay but not particularly helpful. The bed was hard and the pillows even harder. The lampshade was ripped and the curtain was not properly hung. There was no guide or map to help you navigate the resort. So many little things that would have made our stay better. I wouldn't stay here again for price.

All was good. Not. a 4 stat but clean and good value for money

Classic hotel overlooks wonderful LaRopa beach. My parents stayed there 50 years ago and I bet it has not changed a bit. The stairs mean this is not the right spot for people with mobility issues. Restaurant food good

The room was always perfect, complete with towel sculptures.

Overall was ok, bed was very stiff, servers took forever to bring food and drinks. But the views were incredible.

A very lovely week's stay at the Catalina Beach Resort. The pool was just perfect. The staff were so accommodating and the Sunset bar was so great. Our room was cleaned daily and I loved the towel arrangements that were created for us. The bed was nicely firm and so comfortable. A very enjoyable stay!

We had a fabulous vacation. Thank you to all the staff who treated us like family.

Resort is very old, I would call it a vintage resort for sure! Needs a lot of maintenance!! Nice beach area to relax on, staff was friendly, housekeeping good. Many many stairs! Food was average, prices higher than other restaurants in the area. Zihuatanejo is a smaller resort area, easy to get around, would not stay at this resort again.

The whole place is deteriorating: the exterior stairs are dangerous: uneven and missing railings....only a sheet on our bed...tiles missing around bathroom sink.... We moved to another hotel it was so awful: Definitely not a 4* accommodation.

bra läge, trevlig personal, bästa stranden, rent o snyggt

This place was a nightmare. We booked two rooms for our family but were given rooms on opposite sides of the building with many stairs, which was very difficult for my almost 80-year-old brother. One room had no AC, and they tried to charge extra for an “upgrade.” The rooms were dirty, with ants and bugs, and the mattresses were very uncomfortable. The manager later helped move us closer, but overall the stay was disappointing. Be careful and read all details before booking.

This site will only allow 1500 characters so I am not able to give a full review. 1. Way too many stairs...even for relatively fit people. 2. Service and food was inconsistent at breakfast. 3. Rooms are old and need updating. Beds are hard a a rock and not new as management has said in other reviews. 4. Pool is beautiful but has no service and 6 loungers. 5. 1 male and 1 female toilet for the whole resort (at the beach). There is approximately 40 spots on the beach? 6. They allow people to "save" loungers and not show up for hours...we saw it with our own eyes. 7. Service didn't open up till 11am. So people who were buying beach passes for the day take up spaces before they pay. 8. Loungers are old and padding is splitting open. 9. If you have to work...wifi does not work. We had to use our phone data and even that didn't work in the room. We could only use it out on the deck or down at the beach. 10. You have to fetch your own drinkable water. There is a jug in your room you have to fill yourself. I think it would beneficial for the resort to have a machine in each room. The rooms do not have tea or coffee machine. The view is beautiful yet you can't enjoy a cup in your room unless you hike down to get it. Water for tea was always Luke warm. 11. Luke warm showers The staff are very nice. Received a massage on the beach and that was very nice as well. The beach is beautiful, but the resort needs an overhaul.

Room dated and not in good condition, but it does have a gloriously large patio with chaises and hammock. You forget the inadequacies because of the wonderful view. Some quality control and repairs would make it better.

Staff was exceptional right from our check in with Luis to our numerous attentive wait staff and cleaners. I would especially compliment Paulo for the amazing massage. Many folks may be hesitant about the number of steps but I assure you the views make it all worth while. Large rooms with beautiful decks and a pool & happy hour bar you will not get anywhere else! Loved it all.

Rooms need attention. The views are incredible. The pool and beach club are great. The rooms need some work.

The location was beautiful, but we had several disappointing experiences: ***We found a large cockroach on the bathroom counter on the first night. ***During breakfast, we were interrupted by a call from Reception saying our room was only upgraded for the first night. We were abruptly told to pack within an hour and vacate the room due to another booking, a detail never explained during check-in. The person on the phone was rude and unapologetic, ruining our meal. Furthermore, the new room wasn’t ready, leaving us stranded on the beach with our valuables until it was. ***The hotel also sells day passes to non-registered guests, which led to overcrowding. When we went to the beach, there were no towels or seating available, which was frustrating and poorly managed.

Excelente lugar y atención del Personal. La alberca, el área de playa y el mar: lo mejor.!! Recomendable para volver una vez más.!!