Hilton Mexico City Santa Fe

Todo estuvo genial

Si hay tiendas y no use la alberca

Very disappointed with the Hilton Santa Fe. I try to do my check in at 3:00pm and the staff said they did not have rooms available yet because they had "high occupancy". I was waiting for 45 minutes to get a room. The shower in the bathroom had an extremely unpleaseant smell like a pipe. On sunday afternoon the hotel rents the pool to the general public so ppl can drink, smoke and listen to music; therefore are many young people (not hotel guests) drinking alcohol and smoking at the main door waiting for their cars. I understand this is a new policy since 1 month ago as per concierge. It is extremely unpleasent to arrive at the hotel and find people drinking and smoking at the front door. I am definitley NOT going back to Hilton. There are better options (with similar rates) in the neighborhood like JW Marrito or Westin.

Staff, rooms

Excelente hotel, sin duda la mejor opción de la zona

Great

Room was in good condition, however the tv could not connect to Internet, wifi, Netflix, nothing. But the main thing was the fact that the hotel's main amenities (the pool) was unsanitary to enter since there was a very sexual type of party upstairs and the front desk did not notify this at all.

Limpieza habitación

El servicio de check in no es

Great price point for such an updated and modern hotel. Rooftop pool was beautiful and room service was quick.

Muy bien y la atención de los Muchachos del desayuno fue excelente

The room was not as pleasant as I expected. The TV did not have internet according to the front desk, the whole hotel did not have one tv. And the fridge, it was not a fridge. It had a card stating that. The cleaning staff, Sophia was excellent. Thanks, Gina

Nos dejaron sin agua toda la mañana, sin darnos una solución

La habitaciòn muy comoda, no habia una hielera. El personal muy amable

Staff was amazing, and the hotel is nice. I think the bedding is too warm.

Muy muy bonito

Great spot , amazing location perfect spot for someone to stay it was beautiful

TODO MUY LIMPIO Y COMODO.

Gracias.

Excelente todo