Motto by Hilton Tulum

Chambre propre et double car nous avions réservé une suite qui s’avère être une double chambre. Pratique mignonne déco soignée. Inconvénients : RDC et vue sur cour intérieure.

Great service and staff. Pool area was amazing. Lots of nice restaurants in the neighborhood and easy to go everywhere with the bikes.

Spotless room. Gym is fantastic! Offers for credit dollars are good. Shower and bathroom toiletries are very good! The only suggestion we have is to m put a small dresser or shelves in the room for our clothes.

Der var ikke kaffemaskine eller vand

Excellent

Yes excellent

The hotel itself is lovely. Spotless, modern, beautifully decorated. Be prepared to pay a significant tax upon arrival ($20 USD per night) and to have a fairly small room. The WiFi is also very, very shaky in the room and on the rooftop. The food is fairly good, we really enjoyed the breakfasts which were included in our package and felt nicer than the average hotel buffet. It did feel a bit cheap that they wouldn’t include a cappuccino or latte etc as the coffee with breakfast, they only allow a Americano which was quite poor. Given how good Mexican coffee can be that was disappointing! The staff were friendly and helpful. We had a faulty air con situation in our room so it was freezing for the first couple of nights and they tried to adjust it for us. In the end we worked it out ourselves but they did send several people up to help. Worth noting that when we arrived they put us in a room with a view of a brick wall and incredibly loud construction sounds coming from the room above - they soon moved us which we appreciated. Also be warned that while advertisements say you will get a rental bike included in your room that is only for one of you (if you’re a couple like us) which in all honesty feels really cheap. You have to pay for a second bike rental. One per two people is… a bit weird. There is an excellent Gelato place just opposite the hotel and some good local eateries a short distance away. The pool at the hotel is also lovely.

Price was right! Breakfast included was delicious restaurant style breakfast not your typical breakfast buffet

The room was in good condition but the service I experienced could use improvement. I asked for a robe and slippers and was told they don’t know what that is. The staff at the rooftop bar were also very friendly one moment and then didn’t recognize me later in the day and treated me like I wasn’t a guest.

Gennemsnitligt

Ich musste 4 mal Zimmer wechseln, bis ich eins mit nicht dreckiger Bettwäsche bekam. Mehr als nur nervig, wenn man spät abends ankommt und einchecken will. die resort fee beinhaltet angeblich auch einen verzehrgutschein. Nach Aussage des Mitarbeiters am Empfang konnte ich diesen am kommenden Tag nicht mehr einlösen, da ich zu spät ankam. Quote: "Alle checken um 15 Uhr ein"? dann könne man diesen auch nutzen. Lange nicht so eine schwachsinnige und sinnfreie Aussage gehört, genau deswegen bucht man ja ein Hotel mit 24H rezeption. Wird dem Hilton Standard leider wirklich so gar nicht gerecht

The general areas was really nice (lobby, roof top etc) and friendly staff! However we also stayed by the beach in Tulum which u preferred way more - the hotel area here is not the best. Also the rooms was not that spacious.

Best layout for an active trip, the top floor rooms have access to pool bar and awesome gym . Rooms near to the doors are abit noisy from the bar there sometimes so get rooms slightly further away but on the top floor .

Habitacion si al menos una botella de agua, no un vaso, habitacion ruidosa toda la noche. Increible que sea un hotel asi de Hilton. Lamentable

Laundry service was broken. A/C was broken on the last 2 days. Rooms needed a lot of small repairs. Elevators and key cards worked MOST of the time. Beach Club (Bagatelle) was a scam and didn’t honor our Free entry nor $0 minimum spend. Rooms are very small but functional. Rooftop pool and gym saved the trip experience along with the service from Marco & Israel at the rooftop restaurant (operates separately from the Hilton Motto) overall worth ~ $100 usd/per night, but not more…

Room to little

Snygg inredning och trevlig takterass

El jabón líquido tiene un olor malo, es lo único negativo de mi experiencia.

good stay

The kindness of the staff