Motto by Hilton Tulum

Loved everything about this stay. The hotel feels fresh, youthful, and vibrant. The rooms are compact but super smart and clean, with great tech. The rooftop pool area is stunning and a fantastic place to unwind. Staff were incredibly welcoming and helpful throughout. An absolute gem of a hotel if you appreciate smart design and a great atmosphere!

Great place. A little outside downtown tulum

I love my stay ❤️

Everything was great however the coupon system some of the venders looked and acted confused or didn’t want to honor the coupons. It was my birthday weekend and I didn’t enjoy those moments

Me gusta la limpieza, el hotel en general esta muy bien, solo mejorar las almohadas estan muy duras.

Todo perfecto

No complimentary waters or anything You pay extra for the rooftop pool but the pool itself needs maintenance - the tiles were falling apart and nearly cut myself a few times. Not sure why you pay extra for pool access which should surely be available to all guests who stay at the hotel. Location is ok but taxis will often try and charge you whatever price they want so be prepared for that as there aren’t many things in walking distance

Séjour de 17 nuits! Tout le personnel est très professionnel, serviable, poli et chaleureux. Un merci spécial à Alejandro qui m’a supporté lorsque j’avais perdu ma carte de crédit. Un autre merci aux serveurs Atanacio, Carlos, Javier, Amin, Filiberto! Merci mes amis pour votre culture et chaleur humaine, au plaisir de vous revoir, Le lieu est parfait car il abrite un bar privée à l’extérieur et des galeries d’art.

The property was beautiful and the staff were amazing

The room was clean and staff was very welcoming.

Las habitaciones son muy pequeñas, solicité factura de hospedaje porque iba por trabajo y ponen también un concepto de entretenimiento que por el uso de la piscina, alimentos, wifi y no sé qué más.

Buena ubicación, buenas instalaciones en general y buen ambiente

Buen desayuno, atención , buenas instalaciones como gimnasio y alberca

Muy amable y muy atentos en todas las áreas. Gracias

Fue una selección muy afortunada. El hotel es precioso, la habitación my cómoda y llena de detalles. Muchos contactos eléctricos y USB. Refrigerador. TV grande. Wifi veloz. Los desayunos extraordinarios y deliciosos. Las albercas muy bonitas y adecuadas para nadar. En general, una gran experiencia. Súper recomendado.

Amazing and everything was excellent

Nytt och fräscht hotell med underbar pool och gym på taket. Frukost helt ok. Vi skulle bo här igen om vi kom tillbaka till Tulum.

Beautiful decor in the lobby area- however: Our room was smaller than a dorm room with a shotty Murphy bed as hard as a rock. The pool was ice cold with a view of unfinished abandon building. Breakfast and service was good. Hotel charges a “destination fee” which adds significantly to your room stay cost and it’s just pure profit and false advertising that it’s not disclosed when you book but just added on when you check in. Not a value and would never stay again. Location is ok.

Let’s start with “it is a micro hotel” meaning that rooms are way smaller than average… Nevertheless, the staff will do anything to accommodate you. Rooms and facilities are extremely clean and staff are one of the best I’ve experienced in many trips. Servers are top notch, especial marks and praises to Marcos and Javier, those guys hustle to deliver you the best of the best, both super friendly and always happy to help. Parking is convenient, private and secured. I rented a vehicle for the convenience and price when comparing to private transportation, not that you would need it once you get to Motto. A gym on location, a proper gym that it is clean and with attentive personnel. A pool lounge on the top floor that will provide peace and quiet. And just at the door, bike rentals, and tons of restaurants, all in 10 - 20 minutes walks. Not a family hotel, singles and couples at most but… It will be a very pleasant experience… I don’t think you would be disappointed. Thank you to each and every one of the employees at Motto, you all deserve a raise!!! Keep up the good service, the smiles and attention to details. I hope I can return soon!

Best hotel to stay in Tulum City! Wonderful staff! Amazing atmosphere! Safe environment!