El Andalous Lounge & Spa Hotel

Vistelsen var bra. Jag gillar poolen och rummen. Däremot var det viss personal, särskilt en tjej i receptionen som inte var så trevlig..jag frågade om de hade hittat ett par tofflor jag misstänker jag glömt men svarade bara ”nej” - utan att kolla upp det. Wi-Fi-uppkopplingen var dålig på rummet

Stayed at this hotel for 1night and thank god it was only 1 night. Room 538 AVOID AT ALL COSTS ROOM: Water from the bath was brown yes brown water, we couldn't have a shower, it was sewage water DISGUSTING. Room was dirty and it looked as if it had not been cleaned as there was hair on the floor and bedding, the bedding was not changed from previous guests, basin and toilet had marks, the door handle had faeces marks, Ants and mosquitos in room and on the beds and bathroom area. BALCONY AREA: Very small area with a very small table and two chairs. We didn't make use of the balcony because the pigeons had made a home and doing their droppings all over the chairs table floor. BREAKFAST: Arrived for breakfast at 8am to start our day, well there was nothing to eat for breakfast, apart from brown lettuce leafs and a few olives, I wouldn’t call this breakfast. There were birds flying around the breakfast room, which made it very unhygienic. POOL AREA: The pool area looked nice, but we never made use of it because the hotel have a dog onsite. I dont want to see a dog running around the pool area and this put us off. STAFF: Rude and obnoxious, We asked if they could change our room and we were told NO. Asked to speak to manager to address issues NO MANAGER. Very unfriendly staff all round. Man on front desk waving his arms, I do not recommend this hotel. There are better hotels out there, STAY AWAY from El Andalous you will be disappointed.

Room was just ok but lack of amenities for a 4 star property.Some of the staff where good and very child friendly but the restaurant staff specially the live counter one would misbehave. Overall would not recommend or stay again

Room service repond une fois sur 10 Hotel vieux

Hôtel vieillissant

The overall cleaning is ok, many members of the staff were courteous and willing to help, but some showed signs of stress, e.g. they wouldn't keep up with the guests coming and going for breakfast and the tables needed attention. Also, beverages would contain added sugar, except for the espresso.

Really outdated property; not very clean either. The rooms are tiny & very basic. We booked for 3 people & asked for a third towel & the staff was upset at that ! Took a long time to just get a towel. Breakfast spread was ok but no variety in fruits. Lift was broken half the times - so had to take the steps from 4th floor ( have knee injury, so that wasnt pleasant) - location is nice

Clean, traditional Moroccan feel to the hotel and rooms, good area, nice pool

chambre moyen et hôtel un peu vieillot

Något långsam incheckning. Servicen var annars otroligt bra! Speciellt när det kommer till frukosten. Frukosten hade stort utbud och personalen där var helt fantastiska. Man kan se att hotellet var väldigt lyxigt för kanske 30 år sedan, men nu är den lite sliten. Dock är priset mycket bra och jag trivdes där. Jag fick det jag betalade för och mer. Tog även en massage där som jag kan rekommendera. Kostade runt 40€ för 50 minuter. I byggnaden finns också ca 4 restauranger med mycket bra kvalitet och stor meny. Rummet var lite slitet, men som sagt. Man får det man betalar för. För mig var det personalen som gjorde upplevelsen. Alltid glada och hjälpsamma.

Chambre propre et personnel très courtois.

Un grand merci à toute le personnel. Nous avons beaucoup apprécié l’accueil surtout quand nous avons dû changer de chambre a cause de la nuisance du bruit et de l’odeur de cigarette. Merci au restaurant pour la gentillesse et bienveillance des serveurs (Hassan notamment). Le petit déjeuner etait copieux et les repas parfait.un bémol pour les chambres basiques côté ville très bruyantes et si il faut payer plus cher pour le calme c’est dommage.. nous aimerions y retourner au calme et balcon au soleil alors Inchallah !

Værelset er i god stand dog trænger dørene og faciliteterne til en renovering. Morgenmaden var fint nok ikke en stor variation. Personalet er dog super søde

fint rent wifi

Great hotel

Staff very helpful

We went in December - the heating was not working. They gave us another room on 2nd night. Heating was better but still not enough to feel cosy and warm during our stay. Felt cold throughout our stay and husband got the flu. Bad: - Heating not working/sufficient for colder months - Can hear base sound from Night Club - No iron in the rooms Good: - Beds are comfortable - Breakfast staff is friendly - There is a hairdryer in the bathroom - Outdoor pool is heated to a reasonable temperature

Yleissiisteys keskitasoa

Very good option

I’ve traveled to 20+ countries, and this is honestly one of the worst hotel experiences I’ve had. The room was not clean when I checked in, which is unacceptable. There was no iron in the room, no hot water and when I asked, no solution was offered. The staff was unfriendly and unhelpful, which made the stay even more uncomfortable. The most shocking part: a friend came to visit me, and I was told guests are not allowed. Then one staff member asked me for $100 USD to allow my guest to come up to my room. That is completely inappropriate, unprofessional, and felt like an attempted scam. This experience left a very bad impression of the hotel. I would not recommend staying here, especially if you value cleanliness, basic amenities, transparency, and respectful service.