Petit Palace Alcalá

The hotel is perfectly located for many of Madrid's popular visitor attractions and landmarks and was excellent value for the price. Almost every location, landmark and area we wanted to visit was within a 10-20 minute walk. And the stop for the airport express bus was a leisurely 10 minutes stroll away. Our room was clean and tidy and appeared to have been renovated relatively recently. All the staff were welcoming and very helpful. We had a problem with a broken bed when we arrived, but this was resolved quickly and very much to our satisfaction with the staff going 'above and beyond'! The breakfast room, located on the 5th floor was tastefully decorated and furnished and the floor to ceiling windows provided spectacular views of the architectural splendor of the impressive buildings across the street. The breakfast buffet offered a wide variety of delicious, fresh food to suit all tastes. The breakfast staff were welcoming and kept replenishing all the food options whilst clearing away the tables, so no waiting around. Check in and check out was hassle-free. Only negatives I can think of were that the corridors were in need of a bit of a refresh in terms of decorating. But were all kept clean and tidy. The two elevators are small, with room for max 4 people at a squeeze. But as there are only 12 floors we never had to wait more than a minute or two. Overall I would say this hotel offers excellent value, given its prime location and breakfast room and food on offer

We stayed for one night. It was perfect, had everything we needed, the bed was comfy, the rooms were big, and the shower was the best shower I’ve ever been in! Breakfast was brilliant too with an amazing city view. Definitely going to book again for the winter months when I return to Madrid.

Staffs are friendly and kindness. An elavator a bit small but good place to stay here.