Det ville være tyveri, hvis man gav under 5 stjerner til Rixos Tersane. Fantastisk personale, og fantastisk flot hotel. Fuldstændig gennemtænkt og klasse
I alle parameter. Personalet var ultimativ dygtige og oprigtige.
Det eneste sted hvor det halter, var absolut morgenmads oplevelsen. 2 forskellige medarbejdere i receptionen, fortæller mig at morgenmaden koster 29€, denne bliver så lavet om til 37€ på restauranten. Jeg vil understrege min villighed til at betale begge beløb, men syndt at man rammer så amatøragtig et niveau. Samtidig var det uden sammenligningen den dårligste morgenmad jeg nogensinde har fået. Simit som er en national kendis af brød, var som at sluge en kaktus. Æggene var kolde og hele stemningen bar præg af uvillighed. Tjenerne smiler slet ikke, folkene i jakkesæt ligeså. Få smil på læben venner, vis at I har lyst til at være der. Niveauet gik virkelig fra 5 stjernet super luksus på resten af hotellet, til fuldstændig halvhjertet amatøragtig buffet restaurant. En anden ting er, min opgradering fra halv havudsigt til hel. Dette kostede mig i omegnen af 3000kr. Da jeg så tjekker ind, får jeg alligevel halv havudsigt. De var så villige til at rette det straks efter, men igen klæ'r det ikke der ellers så flotte og høje niveau. Alt i alt top hotel, hvor morgenmadsholdet skal kaldes ind til møde, og spørges ind til om de virkelig har lyst til at være der.
Overall Pleasant Stay with Excellent Atmosphere and Strong Customer Service
We stayed at Rixos Tersana Istanbul for seven nights in a Premium Room with a partial river view. Overall, it was a pleasant and positive experience.
The room was very spacious, comfortable, and generally clean. However, housekeeping could improve, especially when it comes to deeper cleaning of the toilets. Given the high room rate, we expected a slightly more luxurious in-room experience. For example, complimentary parking, a fruit basket, sweets, nuts, or evening turndown service would have made the stay feel more aligned with the price point. These are small touches we have experienced in other luxury hotels and would have appreciated here.
Breakfast was one of the highlights of the stay. The selection was excellent, the displays were beautiful, and the atmosphere overlooking the water was wonderful. A special thank you to Younes, who served us during breakfast one day. He was extremely hospitable, friendly, smiling, and spoke English very well, which made the experience even better.
We did face a communication issue on the fifth day after extending our stay regarding whether breakfast was included. One of the servers handled the situation poorly and came across as aggressive.
The best hotel in Istanbul for our family . Great kids amenities , great gym, very well maintained sauna and steam room, great heated pool and amazing breakfast. My kids are allergic to diary - so hotel cooked special breakfast for kids every day. Just amazing place to stay all around.
