Hanoi Serenity Hotel 2

พนักงานให้บริการดีเยี่ยม ในห้องพักมีอุปกรณ์อำนวยความสะดวกครบถ้วน ฟรี Wi-Fi ที่ตั้งไม่ไกลจากตลาด ใกล้แหล่งช็อปปิ้ง ร้านอาหาร และสถานที่ท่องเที่ยว

เจ้าหน้าที่โรงแรมให้คำแนะนำและความช่วยเหลือดีมากมาก บริการยิ้มแย้มแจ่มใส สถานที่ตั้งไม่ได้ไกลมาก หาของกินก็สะดวก มีโอกาสจะไปพักอีก หรือบอกให้เพื่อนๆไปพักที่นี่ได้รับรองไม่ผิดหวัง

Service is excellent but the room needs renovation. The room a bit dark. The bed sheet needs to change new one. Hotel is well located.

3泊お世話になりました。 フロントスタッフは礼儀正しく、要望に応えたいというホスピタリティを感じる良いホテルでした。 初日は夜中のチェックインにも関わらず、ありがとうございました。 近くのエッグコーヒーの店美味しいですし、ミシュランガイドのフォーの店も徒歩数分圏内です。朝ごはんもお手頃なようですが、せっかく良い立地なのでベトナムの味もまた良いかと思います。

L'hôtel est plutôt rustique et une rénovation s'impose. Il faut commander le petit déjeuner 20 minutes à l'avance à partir de 7 heures mais je n'ai vu aucun client le faire car la salle de restauration n'inspire vraiment pas confiance.

On a month-long trip to Vietnam, this was the worst hotel we stayed at. It starts with the description of the superior room which is false, described as 18 m2, it is no more than 10 m2. The walls are filthy! The description does not say that the room does not have a window and despite being non-smoking, it smells like a dirty ashtray. A full breakfast is included in the daily rate, in fact there is a menu where you can choose between a few options. As it was a holiday period, the hotel suspended the service, even though it had already been paid. After a lot of discussion with an unfriendly receptionist, who tried to pay a different amount than what was stated on the reception menu, I managed to get a refund of 3U$ per person, the amount the hotel charges for breakfast, when it is not included in the daily rate. When we woke up, the bathroom was flooded, as the air conditioning drain spilled onto the bathroom floor! At checkout I suggested to the receptionist that not having a window is essential information and should be included in the room description. He replied that I shouldn't have taken the cheapest room! What I didn't even do, I took the superior one! The only positive thing was that we only booked for one night!

Midtown location to enjoy the culture of Vietnam

深夜に着いたのですが、エントランスの電気が消えており、隣のホテルの方と話して電話してもらい、ようやくチェックインできました。 こんな状態で入室したので、2台中1台のエアコンが効かない、壊れたサンダルが置いてある、部屋に入るドアがちょっと壊れて穴がある、水回りはボロい、などが気になりました。 朝起きたらベランダから旧市街の風景が見れたのは良かったです。

Dålig skick på hotellet speciellt badrummet. Vi bytte hotel efter 2 nätter. Men personalen var väldigt hjälpsamma.

Staff were very friendly and helpful. Unpleasant experience with bad smell from a pillow case. But was change upon request.

Room is noisy, bathroom facility below par, breakfast is below expectation.

Das Hotel ist sehr zentral gelegen. Das Hotelpersonal ist sehr freundlich und hilfsbereit.

不错

Staff replies very soon. There are some unknown dead worms on the ceiling.

Great pillows I must say, so it was a comfy night's sleep. The bathroom in our family room (at level 9) was alright, with the shower area having no partition of any kind, so the water pools around the toilet and sink. Just be wary of that. The bathroom was kept clean anyways so the issue of water pooling just took me by surprise.

사진과 달라도 너무 달라서 실망

While the standard room was very small, the room was clean, nicely kept and decorated and all the staff are extremely friendly and helpful. It is also in a very good location, close to restaurants and easy to find.

Cheap, clean, nice personel. Over all a good experience.

The staff do everything in their power to help you and make your stay comfortable. Vietnam beds are hard as it stops bed bugs. The back rooms are quite as they are off the street. The staff are very professional and personal and kind.

Хорошее расположение Нет стульев в комнате. Старая сантехника, которой невозможно пользоваться. Кондиционер слабый, в номере жарко. Тусклое искусственное освещение, ничего не видно в комнате, ночью пришлось пользоваться ручным фонариком. Завтрак скудный. Плохо работает Wi-Fi. Персонал навязывает свои дорогие транспортные услуги. Good location. No chairs in the room. Old shower, which cannot be used. Poor air conditioner. Hot in the room. Dim artificial lighting. Nothing is seen in the room at night. I had to use pocket torch at night. Poor breakfast. Poor WiFi. Staff imposes its expensive transport services.