Grand Hotel Llandudno

Al llegar al Gran Hotel de Lladundo, nos entregan las llaves de la habitación número 220, una habitación pequeña, sin tina y sin las dos ventanas en las cuales se ve toda la playa. * Reservé la habitación “STANDARD FAMILY 3 ROOM”, pero al llegar a preguntar porqué no me habían reservado la habitación que seleccioné y por la cual cancelé en su totalidad me dijeron lo siguiente: * Que EXPEDIA postea las fotografías que no son las de las habitaciones que ellos le han enviado para promocionar. * Que EXPEDIA, debe ser la responsable de hacerse cargo de vender habitaciones que ellos no tiene y qué ellos, no se responsabilizan de lo qué EXPEDIA le vende a sus clientes. * Que todo reclamo no debe hacerse al hotel, sino a EXPEDIA, pues ellos dan las habitaciones que tienen. * Que puedo decir o escribir, todo lo que ellos me expresaron, pues las fotografías que les mostré, no se parecen a la habitación que me proporcionaron. * Que ellos en ningún momento, me han engañado, fue el sitio web de EXPEDIA, quien me engañó al no proporcionarme información verídica. * Que si no estaba satisfecho con la habitación, el problema es de EXPEDIA por haberme proporcionado información falsa. Me comuniqué con EXPEDIA, trataron de solucionar el incidente pero no lo lograron. El dispensador de gel del baño no servía y la manguera de la ducha, tiene fuga y el agua cae en el piso. El hotel se está desmoronando poco a poco, por fuera no le dan mantenimiento. El agente de EXPEDIA merece una felicitación

Close to the beach pier and shops Sea view room was nice

Good location and helpful staff

Was nent to have early book in at 2 but told no book ins until 3 did not give me a chance to explain and walked off The room very basic a bed a set of draws and wardrobe no bedside tables bed rock-hard and only one pillow the bathroom needed a good cleaning and was only given 1 towel

Shower leaked Lift didn’t work to top floor

Room was just basic. Thin walls can hear people from room next door. Creeky floors from room above. Balcony would do eith table and chairs.

Great location. Room was good for the price with a great view. Lovely and friendly staff.

Dated hotel, really comfortable beds, excellent entertainment, better than what was expected, would go again

Yes everything was fanastic

food was good and things were clean. There seemed to be a lot of people complaining about their rooms, which delayed our check in. Some rooms dont have showers, including ours which we got a terse response to.

welcoming, friendly

Didn't receive breakfast

The night i spent there, there was a couple living above us who returned to their room at 1am in the morning and was quarreling and shouting at he peak of their voices. I couldnt sleep till 3am. I called the front desk, no one seems to respond. No one cared. I havent stayed such kind of hotel in any part of the world.

Excellent stay

The building is an old building and it is clear there is a continual update going on ,which takes time ,we've been moved twice in past visits because of rain getting in (usually very wet and stormy conditions ) but we have been re roomed immediately in these conditions and we are still coming ,we like the friendliness and helpfulness of the staff ,breakfast is always fresh and plentiful ,no complaints ,the rooms are dated but as I said previously its an old hotel and we like it coming ,wealready booked for an Easter visit

Yes

Impressive hotel, atmospheric, very lovely staff. Breakfast was spot on and my room was warm welcoming and very clean. Third visit and I’ll be back for sure. Thank you!

Enjoy my stay had good night sleep ttanks

Booked as advertised as dog friendly! We were not allowed to eat, drink or attend the cabaret with the dog. Dog was only allowed in the room! This is not dig friendly which meant we had to go out in the freezing cold wet westher to find somewhere that would allow dogs.

Clean room and bedding. Lovely and warm. The room we stayed in needs a refurb.