The Castle Hotel

Property was in need of an upgrade. Quite a few dirty water marks on ceiling above bed. Stairs leading up to first floor was in poor condition. Staff were friendly although no greeting on entry at 3pm .

Great location and very helpful staff

The room could have been a bit cleaner. Bed was very comfortable. Breakfast was ok

Hotel picked primarily because of location. It is a fairly old building so is quirky. Bedroom and bathroom size was excellent.

Excellent stop for travellers who want value for money

We refused to stay. Neither the hotel or Hotels.com would take any responsibility and therefore I received no refund. BUYER BEWARE. Our room had cobwebs in every corner, the walls were cracked, the ceiling was cracked with water stains and looked like it was starting to come down. Rusty fittings in the bathroom and an internal door in the room was covered in random paint brush marks (as though someone was trying different colours on it. Check in was a table with all room keys laid out and a handwritten note and a phone number. The lady that came to us, to show us to our room was lovely however the lady she spoke to on the phone (assume the owner) sounded very abrupt with her (I could hear the conversation). Breakfast looked like a help yourself buffet with a fridge and 2 microwave ovens. Bread products already out. Attached to the hotel is the local chip shop, which could be smelt throughout the hotel. Dinner menus suggest that is where dinner comes from. Hotels.com claimed that they could not get an answer when calling the hotel owner and that’s why they couldn’t intervene! Not happy with with both our Agent H.Com or the hotel.

Very basic but good location for the Brecon Beacons

Good stop over for 1 night. Made to feel very welcome but quite old and worn room

Easy parking for a few cars, The Castle Hotel is a good place to stop in the area. The staff were very helpful and the check in and out was very easy but the rooms and amenities would benefit from a bit of maintenance and a deep clean.

Very easy check in, everything was ready early. Clean room, powerful shower, good breakfast.

Hotel was great staff helpful room was clean.,Very good.

Excellent

Can’t fault the staff. They were lovely and went out of their way however: No hot water in the morning Blocked drains TV didn’t work No sanitary bin Stains on the ceiling Uncomfortable bed Thin walls Incredibly noisy but ineffective flush This could just be bad luck and I give the benefit of the doubt here. As I say, staff were super helpful and I’m sure with some investment and effort it could be great.

Breakfast Continental. Staff were hardly ever there but polite when found them. Room mouldy/stained in ceiling & wardrobe. Rained so water came through bedroom ceiling all night, as no other room avaliable. Moved us next night.

Fantastic value hotel in a beautiful location. I can highly recommend this venue. Clean modern room recently refurbished to a good standard. Excellent shower and a free breakfast!

Turned up to find our key out on a table, with our name and details where to find the room Everyone else who was staying also had their keys laid out with names/room details. No-one available to speak to, in-person, at check-in. We were in the family room, at the back/outside of the property. Whole room smelt of grease due to the chip shop adjoining the hotel. To be fair, the hotel itselt smelt greasy. Toilets were filthy with broken seats, one of the shower trays filthy and not clean. The other shower tray had used bottles of body wash still in the shower and a pair of old socks left there, too. No hand soap, no tea/coffee sachets. Beds were hard, but may suit those who do not mind a hard matress. No matress topper used, though or protectors- just sheets- and could feel springs through matress. Phoned the number left on a table at "arrival" and advised of issues in room Offered another room, but explained booked family room to accommodate all persons travelling. Was told manager would be told of issues. Come breakfast time, saw one member of staff who was pleasant enough. The layout for breakfast isn't amazing- but was enough to keep my children quiet. We ended up going to Talgarth Mill for breakfast, in the cafe there- would recommend there, or The Strand Cafe for food. For what we paid, was not expecting it to be posh. As a family, we are fairly laid back and not overly fussy. However, this was at the lower end of what we would normally go for/expect .

D

The room was dirty, especially the bathroom but breakfast staff was very friendly and helpful.

Friendly helpful staff

Such lovely staff but the floor in the bathroom was full ofhairs and the carpet had sooo many bits 😅 but the bedding was nice and fresh