The Castle Hotel

Can’t fault the staff. They were lovely and went out of their way however: No hot water in the morning Blocked drains TV didn’t work No sanitary bin Stains on the ceiling Uncomfortable bed Thin walls Incredibly noisy but ineffective flush This could just be bad luck and I give the benefit of the doubt here. As I say, staff were super helpful and I’m sure with some investment and effort it could be great.

Breakfast Continental. Staff were hardly ever there but polite when found them. Room mouldy/stained in ceiling & wardrobe. Rained so water came through bedroom ceiling all night, as no other room avaliable. Moved us next night.

Fantastic value hotel in a beautiful location. I can highly recommend this venue. Clean modern room recently refurbished to a good standard. Excellent shower and a free breakfast!

Turned up to find our key out on a table, with our name and details where to find the room Everyone else who was staying also had their keys laid out with names/room details. No-one available to speak to, in-person, at check-in. We were in the family room, at the back/outside of the property. Whole room smelt of grease due to the chip shop adjoining the hotel. To be fair, the hotel itselt smelt greasy. Toilets were filthy with broken seats, one of the shower trays filthy and not clean. The other shower tray had used bottles of body wash still in the shower and a pair of old socks left there, too. No hand soap, no tea/coffee sachets. Beds were hard, but may suit those who do not mind a hard matress. No matress topper used, though or protectors- just sheets- and could feel springs through matress. Phoned the number left on a table at "arrival" and advised of issues in room Offered another room, but explained booked family room to accommodate all persons travelling. Was told manager would be told of issues. Come breakfast time, saw one member of staff who was pleasant enough. The layout for breakfast isn't amazing- but was enough to keep my children quiet. We ended up going to Talgarth Mill for breakfast, in the cafe there- would recommend there, or The Strand Cafe for food. For what we paid, was not expecting it to be posh. As a family, we are fairly laid back and not overly fussy. However, this was at the lower end of what we would normally go for/expect .

D

The room was dirty, especially the bathroom but breakfast staff was very friendly and helpful.

Friendly helpful staff

Such lovely staff but the floor in the bathroom was full ofhairs and the carpet had sooo many bits 😅 but the bedding was nice and fresh

Very clean room and the staff were very nice and helpful with anything you needed .....so much variety for the breakfast menu !!! .......very enjoyable .

Very dated and in need of modernising. Very friendly and helpful staff

Tried to cancel. Manager wouldn’t respond. Still got charged even though I didnt stay there. Manager refused to refund. Absolutely diabolical. DO NOT STAY HERE.

The property fell far short of what could reasonably be described as a hotel, more like rooms situated above an empty pub. On arrival, I was shown a basic breakfast room and told to operate the tea urn myself if i was to come down before 8am; only cereals were available. Access to the rooms was via a staircase with filthy, heavily stained carpet, and it appeared that only myself & my colleague were residents. My room had a damp smell, a double bed, and minimal furnishings. The en-suite area was horrendous: although the toilet was clean, there was no soap provided, just a couple of tubes of combined hair/body wash. The shower was lined with black mould, and the sink contained multiple hairs. Back in the bedroom, the carpet had clearly not been vacuumed and was littered with crumbs and various stains. A shelf was marked with numerous cup rings, and the single mug provided was stained. Nothing felt clean enough to use. The bar was completely empty, so we chose to dine at a nearby Nepalese restaurant instead. Later, I attempted to watch TV in the room, only to find that no channels were available. Unable to relax and concerned about possible bites, I remained fully clothed on the bed until morning—waking physically fine but mentally exhausted. We left the property at 07:45 without encountering any staff and went elsewhere for breakfast. My firm recommendation is to avoid this establishment entirely, and not to confuse it with the similary named Castle of Brecon Hotel!

Nice place, nice people. Good breakfast

The lady who checked us in appeared to not know what she was doing. When we called to say we wanted to check out we mentioned the issues we had with the room and were told by someone else we had been put in the wrong room. No 9ne gave us their names. Didnt see anyone else for the majority of our stay

Absolutely great pet friendly hotel.breakfast was good with plenty to choose from and cathy the host was very friendly and couldn’t do enough for us so we thank you for that. Super smashing great

The room was clean and tidy. Super fish and chips for evening meal.

The owners were very friendly and helped me arrange a taxi for travel into Brecon

Parking area can be overcrowded due to fish shop. Rest was perfect

Parking was easy, staff were absolutely wonderful, nothing too much trouble, room was clean, everything we needed, great water pressure in the showers, great chippy next door which we enjoyed relaxing in the room, plus a free continental breakfast. Can not fault anything

Nothing like the photos. Very out dated and not clean. From entering the hotel, the entrance not clean or welcoming. All key were on a table by the door. Dirty carpets. Leading up to our room dirty carpets and hadn’t been decorated for along time. All doors to the rooms were open. All scruffy rooms. Quit covers massive for the quilts and hanging to the floor. We walked into our , very scruffy and floor to the bathroom very stained and not clean. At this point we decided that we would not be staying at this hotel. Not worth £89.00 per night. We have asked for a refund with hotels.com