Todo bien

Ver el amanecer en el muelle fue INCREÍBLE

Un hotel super bonito , lo recomiendo al 100% , la atención muy buena , y el lugar es un sueño .

Habitación limpia y amplia Personal muy amable Muy bonitos espacios, ambiente tranquilo y relajado. Hermosa vista a la laguna. Lo que no nos gustó es que el agua de la alberca estaba sucia.

The room with water access are well worth it.

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El personal nos hizo sentir especiales.

Fue una súper experiencia. Hotel de 5 Diamantes. Trato. Limpieza. Comida. Servicio. Hospitalidad. Cada detalle, en su momento. Y cuando menos lo esperas. Definitivamente, altamente recomendado.

Su ubicación esta genial, tiene acceso directo a la laguna a traves de un muelle y tiene habitaciones tambien con acceso directo a la Laguna, lo recomiendo ampliamente, habitaciones limpias, personal amable, lo unico a considerar son los precios del restaurante en la comida, aunque la comida es buena

Incredibly gorgeous and wonderful place. Excellent place to enjoy all Bacalar has to offer.

We literally had the best room in the whole place. Located on the lagoon with a dock with two chairs and our own private tub out front it was like our own private paradise. The staff was sweet and friendly and gracious. We ate breakfast at the restaurant every day and got drinks and dinner from them also. Salvador was so sweet and friendly when checking us in and Abel was not only the “water activities director “ ( aka lent our kayaks and SUPs) but took us out on a boat tour with some other folks. On our second day we did the boat tour offered by the hotel and it was amazing! Abel gave us all sorts of information and education about the lagoon as we cruised… Halfway through the tour a giant squall hit and we were pelted with the rain storm, in the amazing warm water. Luckily it was all adults and we are having the best time so we all got in the water and swam and exfoliated ourselves with the sand and laughed together. Then the sun came out and we continued on and went to the Pirates Cove where we laughed and drink beer and had an amazing day . The restaurant staff were fantastic and brought my husband breakfast dessert and welcomed us every day . When we got home I asked him what his favorite part was and he said the boat ride at Bacalar ❤️ we hated to leave and will absolutely return. The water was the clearest and purest we’ve ever been in and those seven colors aren’t a joke. Thank you so much for our stay❤️❤️❤️

The lighting was horrible. Especially the bathroom lighting Staff was excellent , very attentive courteous no other complaints but the lighting

Su nombre lo dice todo "Encantado" es una maravilla para relajarse entre la naturaleza, nos hospedamos en la Villa y fue una experiencia inolvidable, demasiada privacidad, tranquilidad, y paz, quiero repetirlo cada año pues es como ir a un retiro. Si buscas un lugar de relajamiento, tranquilidad, privacidad con excelente servicio por parte del Personal, la verdad que todos, absolutamente todo el personal fueron extremadamente atentos. todo fue encantador!!

The staff was great and the location was a dream. I loved the painted floor and personal dock in our cabin

Bonito lugar, rodeado de naturaleza es un paraíso

The room was clean the priperty too. We did not use the pool or have breakfeast as we had to leave early but dinner was delicious and they made it extra special as it was my moms bday and played the mañanitas for us and beought out a special cheesecake

Visite el hotel y fue una gran experiencia para mí y mi familia. Estamos muy contentos con todas las amenidades que ofrecen y sin duda volveríamos.

Tina de hidromasaje agua caliente. El desayuno muy rico ,personal muy amable..

Friendly staff and very peaceful, the restaurant was great and the rooms very clean

Todo muy bien!! Recomendado