Bridgeview Hotel Willoughby

Lovely pub and great staff. Mattresses in need of replacement, not very comfortable sinking off to one side

Rating: ★★★☆☆ We booked a room with two separate beds through Expedia, but when we arrived, we were told that such an option didn’t actually exist at the hotel. Instead, we were given a room with one shared bed, as it was the only available option in our price range. Also, keep in mind that the shower and toilet are shared and located in the hallway, which might be inconvenient for some guests. Pros: ✔ Very comfortable mattress—we slept really well. ✔ Excellent on-site restaurant: you can have breakfast, lunch, and dinner without needing to go elsewhere. ✔ Friendly staff, though you might have to wait a bit before someone shows up at the front desk. Cons: ✖ Misleading booking information—double-check before reserving. ✖ Shared facilities on the floor. Overall, if you’re okay with these minor inconveniences, it’s a decent budget-friendly option with great food and a comfortable bed.

.teas and coffee facilities could be impressive

I’m a bit disappointed with my experience here. I had hoped this would become my go-to place whenever I’m working in Willoughby, but my most recent stay was not as good as the previous ones. During my first stay, I asked the manager what benefits regular guests might receive, as I often have long shifts in Willoughby. The manager told me that for regulars, the process was simple: book your stay, check in, and they’d waive the bond. I thought that sounded great, and during my second stay, the bond was indeed waived. However, on my recent stay, I was charged the bond, which was frustrating. The manager I dealt with this time was not as friendly or accommodating as the previous ones. What really bothered me, though, was that the day after checking out, I received a phone call asking me to prove that I had paid for my accommodation. Considering the payment was processed before I even received my key and was handled by the same person who called me, this seemed unnecessary and unprofessional. I had to send over a bank statement to confirm payment, which I didn’t think should be my responsibility. I also sent an email expressing my dissatisfaction, but I never received a response—no apology, no acknowledgment, not even a “thank you for your feedback.” The manager I dealt with was named Mark, and I’m genuinely disappointed by the lack of follow-up or courtesy. The rooms are not the best, aircon doesn’t work amazing but I thought I can live with that if I’m looked after, unfortun

Loved this would be better if they sold breakfast

Room had no windows or bar fridge. Outdoor smoking area with music blasting was outside my bedroom. Dodgy Aircon. Would not recommend!!!!!!

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Clean comfortable are best features . Some damaged or missing tiles in bathroom, lack of soap in dispensers and flat batteries in room remotes

Staff were great here, very friendly accomodating and helpful.

Beautiful area, close to everything you'd want in Sydney and the hotel itself has great food and drinks downstairs. The staff were also incredibly helpful and welcoming. I'll be staying here again next time i'm in town

45 Steps to reach my room, I am 77 and was not told of this prior to booking, in 7 days my room was not touched except the 6th day the bin was emptied, the photo on their website is misleading. I had to step into a bath to have a shower, not good for my age group.

The room was very smelly and the carpet very dirty.

The staff at this pub are just wonderful, cannot do enough for you. The food was really good too, as was the convenience of going to the bar for a drink. Pretty good and recommended!

Driveway needs fixing Maybe more car park spaces

nice staff and good value for money although the aircon wasnt working, theres no elevator and the building is old

Spacious room comfortable beds. Tea and coffee facilities. Dining downstairs. Nice cafe across the road for breakfast. Staff very pleasant and helpful.

Staff in the dining bar were absolutely lovely and so helpful. The food was delicious. Only complaint is the hallways to the rooms echo so much, you can hear every door open and close and every move made in the kitchen.

Far to many stairs my wife and myself are disabled and found it very hard to climb the very steep stairs there for we changed our accomadation the next night .would have been a good idea to tell people about the stairs.

Sin dudar la atención del personal es de primera calidad te hacen sentir como si pertenecieras al lugar

La propiedad a pesar de ser una propiedad de mucho años de encuentra en muy buena condición pero lo mejor de todo sin duda es el trato del personal q te hacen sentir como un gran grupo de amigos sin contar de la cocina q es una de las mejores q e probado desde mi llegada a Australia..q tan bueno será q el próximo viernes voy de regreso jajaja muy recomendado 👍