Cairns Colonial Club Resort

Good facilities for family reasons

We appreciated the family friendliness of the resort, the professionalism of staff and the convenience of the dining options available.

All is fantastic, but the room smelled like mold...

I love the quietness and nature like scenery. It helps me to relax and be calm. My family did enjoy our stay.

Great resort just not the best location you need a car or have to hire one for anything outside the hotel

24 hour check-in/out added to the convenience. They weren't stingy with the tea/coffee either - plenty available. Comfortable beds with plenty of pillows. AC already on before we entered the room, thanks.

The resort has everything you need. The staff are friendly and helpful. And the room is clean and comfortable.

Great for kids

I had a relaxing holiday.

Staff went above and beyond.

the amenities are good, good pools, staff not good, prices for food expensives

All good

I had a delightful stay for 5 nights. The accommodation was within distance to all of the tourist attractions and tours that i visited and participated in. The staff were very helpful and friendly. The room was clean and comfortable. The food at Flamingos was very appetising including cocktails.

Let me start with what I liked - I called the hotel to let them know that I'll be arriving very early. The staff said we could register when we arrive and use their facilities under the room was ready. Also liked the staff at Flamingo, very friendly. I didn't like these - minimal to no to frustrating Wi-Fi. I called the front desk to offer to pay as my kids were crying. My kids aren't spoiled, that's how the new generation de-stress themselves. I noticed several ants as soon as I entered the bathroom. I wiped them off but they were back. I can understand it's a tropical country so I didn't complain. When I moved to the other hotel after feeling disappointed with their Wi-Fi, I anticipated the ants, but there were none! Next - The staff (younger East Asian descent female) told me several times not to depend on her to email me when the room was ready! Ultimately, about less than an hour before 2pm, the other staff (older East Asian descent female) emailed to let me know. Another disappointment - a younger East Asian descent female staff knew we reached very very early. It was about 12 pm when I realized, after sitting at The Flamingo restaurant for about 3 hours, that there is access to a very much cooler lounge room next to reception. I asked this same female staff if we could use it. She said yes, and that she was so sorry for not telling me about this space! I appreciate that Roberto agreed to refund the balance when I expresse my interest to check out at 7am nextday

Excellent set up, multiple swimming pools and play areas plus equipments for kids! Restaurants near pool and playgrounds is cherry on the top!

Love the layout and the rooms are always clean. Great food and best coffee at the Thirsty Flamingo. Opening hours for dining made it so convenient to get a feed.

Loved the choices of pools and amenities for the kids. Was very affordable for the location.

It is a lovely place to stay, will definitely come back.

All good

Shower was amazing bed was fantastic