Hawthorn Gardens Serviced Apartments

The apartment was very tired and in need of refurbishment and was not very clean at all. No tools were provided to clean with, i.e. Brush, mop, vacuum cleaner, cloths etc. Hand towels were only fit for use as floor cloths; we purchased our own. Pans were unsafe one with broken handle and a frying pan with the Teflon coating coming away. Again we purchased our own. One good point was the chap in reception was polite and willing to help in any way he could.

The apartment that was INCREDIBLY unpleasant! If I had not paid in advance, I would have left at the reception. Leading towards our room, the path was overgrown, the lawn was dead, there was litter everywhere, and clothing and linen was drying over chairs beside the path. When we arrived at the room, the door was unlocked and the bedroom window (without fly screen) had allowed all matter of spiders, mosquitoes and other flying insects into the room. In the bathroom, water damage was everywhere - the skirting boards were rotting, paint was falling from the ceiling, and the bottom towel rail was only just attached to the rotting plaster around it. Plus there was black mould growing all around the bath, in the grout of the shower, and up both the shower screen and mirror. The toilet smelt like a public toilet urinal and the skirting board behind it was stained yellow and swollen with water (urine) damage. The towels were clean, however the hand towel and flannels had bleach stains present. There was no bath mat. In the kitchen, half of the teabags had expired a year ago, and the toaster had evidence of a mouse infestation. The cutlery was also unwashed, and nothing matched. We took one look at the plates and decided that they were unfit for human use. The couches and chairs in the living area weren’t much cleaner, with round white residue stains and blood stains present on the covers, and the foam of pleather chairs was disintegrating and falling to the floor underneath us.

This is the worst property that i have ever stayed in. It was putrid. It needs to be closed down. Windows were broken. Taps broken. Toilet roll holder broken. Ants in 3 of the rooms. Absolutely disgraceful

Good location in a calm area near the train station. The apartments needs some update and works.

It's dark drab and dated. The bed was clean and comfortable and only stayed the nights there as I was busy with my daughter

The property is very old. One of the kitchen drawers fell apart as I opened it. The property is not very clean as we found dead bugs scattered around the apartment. The washing machine only half worked in our original room and then we were moved to a new room where both washer and dryer worked. The property is not handicap accessible and has many stairs which can be inconvenient for those with young children/strollers. The location was convenient with a Coles just down the street.

This place is so bad not clean at all just terrible I will never stay there again. Really it was hot dirty disgusting.

The only thing that was accurate was the location! It was a calamity of issues - from a smoke alarm beeping all night, bedroom light surging on all night in off position!, broken toilet seat, broken shower, filty and uncomfortable furniture - the list could be endless. Again, a wonderful location - but that doesn't excuse the disgrace that the rooms were in! It was so bad it's taken me weeks to write the review!

The property was in need of a makeover. Very rundown

Well located and access for our purpose of visit. Good and secure onsite car parking facilities. Downside is that teh apartment was dated ands no lifts or ramp access

There are nothing to like this property, the property is most disgusted, dirtiest ever i seen. I noticed there are spider webb with lots of newborn baby spider, i've asked the manager to clean the room and he replied It's ok, in summer always spider there instead cleanup the place, also they served expired milk for coffee. The whole place are dirty, didn’t clean dust, birthroom are moldy, rusty, Sofa are so yakki, my worst-ever xmas Holiday, my kids and my wife hated me. Finally no regret from the management. Please don't think they'll refund your money and my advice never go there even they offer free accommodation.

The room was very big and clean sheets and comfy beds. That’s the positives. The negatives is that it’s expensive to stay and the walls are very dirty with brown stains in some rooms, carpet dirty, dryer was broken.

The parking was great, as was the size of the apartment - it was huge! Had everything : oven, cooktop, microwave, washing machine, dryer, toaster, iron etc. Bed was very comfortable. Only 5 minutes drive to Cabrini Hospital. The let down was that it was a bit shabby and tired. Needed some TLC. The garden area also needed attention- even mowing the grass would have made a difference . Didn’t really matter to me, but it might to others.

The property was very disappointing. nothing like the photos. it is in desperate need of renovation, both the buildings and the grounds. I was with three colleagues in individual rooms. None of us got bath mats, hand towels. rooms were hot with no fan or airconditioning in the bedrooms. Would definitely NOT recommend.

Honestly really good value for money. Definitely is a bit outdated but didnt bother us at all. There was an ac in our room and really comfortable beds and blankets.

Very old and dirty

Room needs alot of attention asap, from black mold in the bathrooms, heaps of dust in the vents and 3 lights with no lights and just holes and overall needs a lot of work, pictures aren’t accurate. Asked for a full refund but was only given 2 days. Had to check out and find another hotel.

Photos don’t match reality. Seemed to be plenty of car parking

Disgusting and dirty! Old needs an update! Bathroom dirty, unable to open windows! Aircon was filthy! No iron or ironing board! Dirty saucepans in drawers. Wifi didn’t work tv didn’t work!

Comfortable nights stay for our family.