Ibis Budget Newcastle

We ultimately did not stay. The key cards, to allow entry, would not work even after 3 resets at the front desk. even the key card of the receptionist would not open the door to our room. After he unlocked it with the master key, we found the bathroom floor was covered in water and the toilet seat was also covered in water. then the airconditioner had a continual knock in its operating. As no other rooms were available we went elsewhere and asked for a refund of our booking fee.

Very dirty

The bathroom stunk of urine. We did not use the shower and chose to not shower. The toilet ran noisy all night and there was toe nails in bed sheets. Disgusting

I enjoyed the quietness

Comfy bed- nice and quiet- but a bit underwhelming even recognising that it is a budget stay

The rooms needed to be cleaned properly and equipment needs to work tv remotes

Absolute dump. Sleep in your car.

Can’t even say good value for money

Fire alarm went off in the motel and customers were still asleep and nobody was notified to evacuate

Property was very uninviting. Very limited dining options and public transport.

I cannot believe Ibis charged $248 per night for this standard of accommodation because it was over the Christmas period. This hotel is more like a backpackers hostel. However, I would like to provide positive feedback about the check-in staff member who was polite, efficient and welcoming.

It is a nice hotel to stay at

Not cleaned. Smell bad loghts in bathroom is not working. Room had lot of insects in wall and quilt

We had 4 rooms booked. There were maintenance issues with the couple of rooms to begin with (eg, Fridge on room 224 had mould, basin sink had leaks, room 222 had issues with toilet flush etc) . Anyway, the biggest trauma for us was on the second night (ie, last night of stay there). As we returned after a long day out, we found some other people in our room 224. The overall experience that the staff had checked one of our rooms out (specially when all rooms were booked under 1 name and invoice) and rented to other people when we had our luggage, some clothes, foods in the freeze is hard to believe. Eventually we only were given our luggage back and another room to spend the night (thankful for that). Worst of all was the verbal abuse our family received from the people occupying the room as we had just stepped, only to come out quickly in shock. Staff, Erin, had advised that she will speak with the manager, Bianca, by noon on Friday and get back with some sort of compensation. Unfortunately,no call back since. Please advise how we can raise a formal complaint and find out our consumer rights here (if any). Erin, the staff, didn't even log an internal incident by the 10am next day checkout time period, which was concerning.

Room set up was well organized.

Easy to get too staff are great easy to book

Great value for money and in a very convenient location

The property was clean but the bathroom is very small and I didn’t like the pod feel of the bathroom.

very budget but also very dirty

Good value for money