Shangri-La The Marina Cairns

Great room - very clean and convenient. The pool bar was not great as they were out of beer and would not refund my order when I realized there were peanuts on the chicken wings… allergens not listed on menu.

The location was great. Staff was very helpful. Hotel looked a little tired though bathrooms were upgraded. Curtains looked dingy.

It was my second time staying in this hotel after 16 years. We had a great time at our One bedroom suite & Executive Marina View Suite. Check In was smooth, all the staff were so helpful. We enjoyed the food and the peace at the Horizon Club. Breakfast at the Backyard was a plus with a wide range of varieties. The only down side was the first night after we checked-in, the whole city of Cairns had a power shortage. We were stuck in the hotel lobby for about two hours. It was frustrating as we never knew if the power would be back. Was abit disappointed that no other alternatives were being offered by the hotel at that point. But I really much appreciated that the staff came to us proactively for a chat and offered us some water, while they were all sweating. They still remained professional and calm. Thanks to the team, especially Mr. Ivan. We definitely would come back if we visit Cairns again.

Location of the hotel was great for where we wanted to be. Staff was very attentive and helpful. Room was spacious and nice bathroom. Nice restaurants around to choose from off the marina. Would have been nice to have breakfast included but the buffet was very good.

The Hotel is amazing!!

Nice size rooms and very convenient to restaurants and tour activities

交通の便が良く、施設も清潔だった

Really impressed with all facilities

It was fine but perhaps not special. Cheers

冬休みのせいか、日本人宿泊客が多いと感じた。全般的には満足だったが、五つ星ホテルとしては若干物足りなかった。レンタカーで行ったが、バレットパーキングはしっかりと対応してくれた。

Nice place to stay

best of cains!!

Great size room with excellent views of the sea. Hotel looked a little tired especially the pool and carpeted areas. Not withstanding this we enjoyed our stay here

Had a great time! Everyone was very friendly and helpful. The botanical garden is just amazing- opening the balcony door and seeing that every morning made it that much and more!

素晴らしかったです。 ありがとうございます！

Good place. right on the Marina.. Short walk from all major places

Nice stay. Strongly recommend

年末年始に宿泊しました。 施設に関しては多少古さを感じるが、全体的に良いと思います。日本語通じるスタッフもいるため日本人には安心。立地も非常に良い。 残念な点は、ベットメイクのスタッフの対応の悪さが目立つ。シーツを変えてもらうのにオーダーして、1時間30分ほど待った。 年末なので仕方ないのかなとも思うが、そんなに忙しい感じには見えなかった。 あと、妻の化粧品が1個盗まれたのと、タブレットが盗まれました。 海外なので、こちらの不備もありますが、このホテルに泊まる方は、必ずセキュリティに気をつけたほうが良いかと思います。 フロントに伝えても、知らぬ存ぜぬでの対応でした。あくまでも日本とは違うということを認識したほうが良いですね

リゾート感があり、立派も良く楽しめた

年末年始に利用。 日本人宿泊客が多く、対応も慣れているので快適。 ツアーの集合場所、ナイトマーケットなどもすぐ歩いていけるので場所としても良い。 長期滞在時にコインランドリーがないので、少し不満。歩いて15分ほど先のランドリーエクスプレスが便利