Hilton Antwerp Old Town

A disappointing experience, not what we expected from a luxury brand like Hilton. Our room at the far end of a long corridor with a view of a decaying building across the street looked old and outdated like it hadn't been updated since this hotel opened in 1993 : scratched and chipped furniture, an oxidized standing lamp with a crooked shade that turned on by itself in the middle of the night (!), a sagging mattress, a small shower with a faucet that went from steaming hot to ice cold if you turned the handle one millimeter, etc... Furthermore I was signed up for the Hilton Honors loyalty program during check-in without mentioning that to me or asking for authorization, which is a clear violation of European data protection laws. By the time I arrived in our room I had already received two e-mails, thanking me for joining Hilton Honors and providing me with an account number and a temporary password. When I mentioned this to the lady at the front desk later on, she said that this was necessary to have access to "better internet" (?) and to just ignore the e-mails. Over the next weeks I was bombarded almost daily with Hilton Honors advertising e-mails even though I requested my account to be deleted. What took 15 minutes to set up took 6 weeks and a complaint filed with the Hilton Data Protection Office to finally be resolved. In all the only real positive for this hotel is its location but I'm sure there are better options nearby, certainly for the price we paid.

The location was excellent, close to restaurants cafes and bars.

Location

Perfect location for city visit. Good to see there was some renovations that happened at Hotel.

Fint hotell med veldig bra beliggenhet. Store fine rom og bra hotell.

Quarto limpo, banheiro muito bom. Cama boa porém travesseiros pessimos. Cheiro de carpete velho. Recepcionista grosseira

El aire acondicionado no funcionaba, la pasamos muy mal.. Demasiado calor

Very good Staff atention

Overall an okay stay, but I felt that the staff were not always very friendly or particularly helpful, which slightly affected the overall impression.

localisation

Location is very good and high standard of appearance internally Staff all helpful and polite Good breakfast selection Did not break the bank Near some excellent restaurants

매우 편리한 곳에 위치하고 있었고 시설, 청결도, 직원들 응대 등 전반적으로 만족스러웠지만 힐튼 비회원의 경우 생수 제공이 유료인 부분은 아쉬웠고 호텔내 이동 동선이 다소 불편했습니다.

This hotel is in the heart of the city. Many attractions are nearby and walkable.

De kamer was prima, beetje verouderde stijl. De locatie vh hotel is helemaal super, vlakbij winkels, terassen enz. Parkeren naast het hotel ook heel fijn.

Café da manhã muito saboroso e cheio de variedades. Hotel próximo das principais atrações e excelentes restaurantes.

Great location, clean and comfortable. Great amenities.

I am waiting 1 week to get invoice for my stay At check out they tell i will get to my email in 1 hour. Today i called, after long conversation they promised to send in 30 minutes. Still no invoice . Terrible service from Hilton

Size of the room and location was excellent; but the rooms are somewhat dated. A few stray hairs in the bathroom and bedding; hence the average rating on cleanliness - but the staff were lovely.

The Hilton was an ideal stay in Central Antwerp. The Hilton hotel and room were up to the normal high standard.

Ett hotell som ligger mycket bra till. Rummen är dock i stort behov av renovering.