You Eng Hotel

The hot water in bathroom is not good, it looked like the cold water

Worst smell ever

We did not get the room we booked. One of the mattresses in our room was 5 inches thick and very hard. I found a drug paraphernalia bag with crack or meth, glass pipes etc. in the chest of drawers. We brought the bag to the front desk for them to deal with and to not be accused of drug possession and use leading to legal troubles. Someone's personal items were still in closet and dressing table and are still there now as I write this. The tv remote had to be replaced. There was no remote for the climate control. Our check in host worked very hard and was able to get the remotes for us and in woorking order. She was very pleasant and accommodating. We had to go into the stairwell to use internet from one of the other rooms on our floor. We were patient the next day hoping the hotel would fix things for us thinking it was busy because it's the weekend. They did not. Sunday morning we asked to be moved to the room we booked but they declined. There are 3 rooms per floor and 8 floors in Hanoi Shining Hotel. We were informed by another host 1 room on each floor was like ours. They could not change our room because they were booked by someone else. We watched many guests check out on Sunday and we are to check out on Tuesday (4 nights total). Our substandard room was not cleaned after our first night. The receptionist informed us that they did not have a key because the tenant of our room was in south Vietnam on business.and they did not have another. The cleaner a key today.

Clean...good amenities in room..

空港に近いので送迎も安く済みます。また利用したいです。

Great value! Good place to stay in proximity of the airport. It has a nice garden on the rooftop and a restaurant within the building where you can order breakfast - with good coffee!

対応もお部屋の案内もすごくよかったです。お部屋も綺麗でよく寝れました

飛行機の到着が遅れ、ホテルに到着したのが25時過ぎましたがフロントにスタッフがおり、スムーズにチェックインが出来ました。 海外旅行は2回目、初めてのカンボジア、英語はほぼ話せません。 1泊でしたが快適に過ごせました。

I got a room smell of cigarettes smell the whole duration of my stay. I need a non smoking room !

空港からグラブでトゥクトゥクを捕まえて行くと便利です。ホテルマンは丁寧に対応してくれます。立地の割に安いですが、基本的なアメニティなどの設備が整っています。

Apparently they had NO coffee of any sort. A kettle but no cups or tee/coffee

Great services and very friendly staffs.

Older hotel. Rooms are old but okay for one night. Convenient since it’s close to the airport. Provides complimentary airport drop off.

Short stay to catch next flight. Not a clean or comfortable place to stay for the price it charge.

I only spend a day at this property so I didn’t get to explore much but the room was clean and decent.

It’s okay

THANKS FOR YOR SERVICES

I missed not having coffee and a coffee maker, no functioning phone and not enough bar soap

Except for the fact that it is close to the airport, I don't find anything good to this hotel. I travel a lot and stay at a lot of hotels, but this is the first time that I stayed at a hotel without a window. The floor and walls were all bare concrete surface, so it was as if I had been locked up in a cell.

la habitacion decepcionante. No habia ventilacion. Ni tan solo una ventana. Entras en la habitacion y huele fatal a humedad. El wc estaba atascado. Sin papel del wc. Pero la gente q trabaja alli son muy amables. No volveria.