Best Western Plus Regency Inn & Conference Centre

Friendly stuff, clean room. We will come back if we need accommodation in Abbotsford.

Was fine

We arrived in Seattle late from A 6 hour flight and hotels were too expensive in Seattle, so decided to drive 4 hours to Abbotsford and get a hotel. We got in at 230am and i was exhausted and booked the incorrect night through expedia. We arrived at the hotel with 2 little kids that were very tired and the lady at the desk was very rude and didnt care i had made a mistake in booking this room. She made me pay for another night and didnt even offer to have a manager look into it the next morning and give me a refund. We had no chouce but to pay for a room and get our poor kids to bed. We were each carrying a kid and had luggage in the other hand and she had the berve to make us walk across a cold parking lot to the other building and then to the top floor at the very end. The longest route possible to lug 2 40 lb kids and luggage. Expedia is trying to recover the funds for me as they cant refund only the property can but no luck thus far. The hotel was not full at all and she did nothing to help us but only made it harder. I have sent in a comolaint to the hotel directly as well.

Breakfast is ok, but the breakfast was very polite. The room was close to a highway and a bit noisy. Everything else was really good.

The breakfast was delicious

Clean and friendly staff.

Pleasant staff, good clean rooms.

I guess I didn’t realize the highway noise would be so bad. Do not take a room on the highway side of the hotel.

Easy to find

The hotel staff are amazing. The rooms are VERY clean and I would 100% stay there again!

Service was very friendly and efficient. There was a maintenance problem with the room but it was dealt with efficiently with great apologies

It was strange to have to walk to a separate building for our room. And walking into that building there was a lot of food trays and leftover party stuff that most likely was there from the day or night before already. Not very inviting to walk into something like that.

Requested a room near the pool, she was like sure no problem! The room was indeed near one of the pools but this pool was out of service and we were very disappointed to have to go outside in the cold and rain… over to a separate building to use a smaller pool… it would have been nice to have been informed of the larger pool being down…. Then the bath faucet was broken and wouldn’t shut off… it’s kinda funny now but my daughter didn’t appreciate the frustration of not being able to turn the shower off… lol

Good price

Very clean and attractive. Staff are friendly. However I wish they could have provided a Bible to read in the evening.

The room was clean. I like that there was laminate on the floor rather than rug. The hot tub was warm not hot.

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Clean and new rooms. Great free breakfast. Convenient.

Great customer service, we required early check in and late check out and front desk staff were extremely accommodating.

Clean, tidy helpful staff. Good breakfast