DoubleTree by Hilton Chengdu - Longquanyi

They had enough English to help me, they even arranged a cab for me when I needed to leave. Very clean and comfortable. It was worth it to me to go out of the way to get there (it is not close to major transit hubs).

Awful experience!!! My husband and I checked in at DoubleTree by Hilton Chengdu - Longquanyi on 9 June. While we were using the lift from 21th floor to Ground floor lobby at night, suddenly the lift(p1) dropped to 14th floor, then dropped to 13th floor again and stopped there. We were stuck in the lift for roughly around 40 minutes. During the period of stuck inside the lift, we both felt unwell and we fearful of our lives, experiencing incomparable pain. For a hotel ( DoubleTree by Hilton Chengdu Longquanyi) which labels itself with high standards, the emergency assistance in this instance was extremely disappointing and shocking with how delayed the action was. I hope my horrible experience will not happen to others in the future.

Get room upgrade. Everything in room are in excellent condition. Very pleasant stay.

I stayed for three days, but they didn't changed my bathrobe. I was a little shocked. And I was really really shocked that there were few staffs who could speak, listen and understand English. Most of the staff could only speak Chinese. There was a market near the hotel, so it was good to buy fresh fruits cheaply, but there weren't many restaurants. The Hot pot restaurant on the 2nd floor near hotel was delicious. But they can't speak english at all... also closing time is too early. If you order room service, I would recommend Chinese food. The chengdu dumplings were so good. not spicy, there's chicken inside. ah, this hotel has to pay the deposit. 1,000CNY.

I travel southeast Asia often. We prepaid a two day stay at this hotel. Our plane coming from Vietnam had Mechanical problems and it was returned back to Vietnam. This caused us to be late. We did not arrive at the hotel until 8 am. Because we were late, we were told our reservation was cancelled. This was prepaid and guaranteed. With a long delayed flight and two kids, not having a reservation that was prepaid and guaranteed was not good. The hotel itself was very nice and the staff were friendly.