InterContinental Resort Jiuzhai Paradise, an IHG Hotel

房間很污糟，地毯好像十年未吸過麈一樣。地板很多灰塵，廁所很大臭味，不乾不淨。廁所內冇電掣位插風筒。水龍頭及面盆周邊充滿頑固水卵

双卧室套房，外面的浴室没有浴巾，没有任何生活用品，没有吹风筒。双卧室也应该考虑到不一定是一家人，人数可能超过两个人，客厅的各种杯子都只有两个，不太清楚酒店是怎么定义双卧室套房的。服务等等都很好，但是这些细节问题考虑得非常不周到，打了很多次客服电话。

In a wood, very quiet location. Very nice design and structure, especially the huge beautiful outdoor garden with glass roof. However, it is very badly maintained. The room is dirty, especially the bathroom is filthy. The air con doesn't work, even open the patio door at night, the cool air doesn't really cool down the room and the air is stuffy.

It is one of a kind, definitely to be experienced. It is the high end hotel in the region, though it may change in the near future with several new constructions going on.

Absolutely sub standard intercontinental hotel, the bed is harder than wood, breakfast not omelette and tell me fired egg sold out??? Telling me no cuppacino due to no one know how to make it.... no air condition in the room, they are only provide the heater in the room... no bathtub, my balcony door broken, old towel, dirty toilet etc....

The hotel is impressing, the decoration of rooms are wonderful. The personal does not have a good level of English language and is difficult to communicate. Breakfast is wonderful because it has windows to a forest...The personal is kind and nice. The Jiuzhaigou park is the most beautiful you can ever see...staying in this hotel is perfect for this visit. Try to stay at least 2 nights.

It's considered to be the best hotel in the area. The view from the hotel and amenities are super amazing. Even tho its far from the airport and far from most of the tourist spots, you can still have an awesome stay here.

This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.

It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.

我已是第二次住宿, 酒店開始老化了, 裝修開始有點破壞, 被單及毛巾偏舊, 洗手間黑暗

Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though it's location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I don't like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is don't prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.

予約した部屋は、最低金額の部屋だったので、部屋は狭く、シャワーのみの部屋でした。暖房は、エアコンのききが悪く寒かったので、フロントに連絡すると赤外線ヒーターを持って来てくれました。その後、冷蔵庫が壊れていたので、結局、別の部屋にアップグレードしてくれました。アップグレードの部屋は広く、シャワーブースとお風呂がありました。暖房は、暖炉風の暖房機が有り、快適になりました。料金は、高くなりますが、1ランク上の部屋を選ぶことをお勧めします。

Brilliant building in a spectacular mountain setting with lovely rooms. The standard of English in the hotel staff was poor to non-existant. We went with my son who speaks excellent Chinese and without whom we would have been stranded. Our first bedroom toilet was blocked so we changed room but nobody told anyone so we were accused of being in the wrong room. The hotel would not let me use my credit card to post bills to my room so we paid cash. The air on did not function in any of the three rooms we had. Lights didn't work and the cleaning staff were hopeless. Plastic bags and crisps under the sofa cushions and black mouldy shower mats. Vacuum cleaners are not used except in severe cases so the rooms are not clean under foot. The breakfasts were good though the bar/restaurant food was poor. The Sichuan restaurant food was unreservedly exquisite but no order there was delivered correctly. The hotel is 13 miles from Jiuzhaigou park and the traffic through the town is chaotic. The taxi arranged for the return fare to the park was 150 Kwai and the airport 40 miles away was 260. We though both of these quite reasonable. We loved the area and all of the Tibetan influence. The hotel was a brilliant design and with accomplished staff would be brilliant. After initial disappointment we still had a good time and finding somewhere better in the area would be hard.

관광특구로 인해 주위 환경은 좋았으나, 호텔 등급대비 청결상태가 부족함.

Hotel bom entretanto não havia entretenimento para as crianças, apesar de descrito no site do hotel e mesmo na recepção. As atividades não aconteceram. Piscina somente abria após as 1500 e ainda houve cobrança extra pelo uso da piscina aquecida.

在九寨溝設施最齊全，房間窗外都是山景，比溝囗的酒店多了一份寧靜，酒店員工態度友善親切，酒店本身是度假什息的好地方！

誤って宿泊日を予約してしまい、すぐに変更手続きをお願いしたが予約日程変更に応じてもらえず全額を徴収された。

订的是行政房，就想在游览九寨沟后好好休息。客房还行，有个客厅区域。送早餐和下午茶，还有每天免费享用小酒吧6罐软饮。就是供暖实在太差，送的天浴简直把人冻死的节奏。房间也不够暖和，虽然把壁炉也打开了。这一点在冬天还是不建议入住，且离沟口也挺远，必须要包车才能到达。 除此以外，服务员们还是挺礼貌周到的。

This hotel sits inside a huge glass dome, what makes it incredible with the snow and mountain views around. The problem is that the area was extremely cold when we visited and the hotel area wasn't heated (prob impossible as its a huge glass dome) and it was a nightmare. Hysterically cold, the restaurants are freezing which some people may think as part of the experience, for me it was a nightmare. Personally, I wouldn't go there in winter time.

外観は山の中によくこんな施設を作ったなと思いますがやはり部材はよいものを使っているのでしょうが建築時の現地労働者の質があまり良くないようで建具の取り付けなど細部はとても高品質とは言えません。 又、外資系のホテルの割に空調があまり良くなく室温などあまり快適ではありませんでした。