JW Marriott Hotel Shenzhen

早餐餐廳安排極不妥善，服務員安排入座和選取飲品之後我們出去取食物，回來時竟然有兩人坐在我們的枱。服務員不但沒有安排他們坐另一張枱，而且要我們坐另外一張未執拾的枱，要等他們執拾後再就坐。

很舒適，而且房間清潔，早餐很好，不過中式點心太少，有點失望！不過下次可以再來！

Ok good

讚：整潔度滿分 使用前用抹布抹洗浴缸 一點污漬都沒有 床舖舒適 感謝酒店預先安排的週年慶祝佈置 美中不足： 入住房間不是圖中顯示靠窗的浴缸 有點失望 房間梳化旁的燈壞了 電視太舊了 原來附近有工程 比較嘈吵 大家入住前要考慮這點 雖然房間已提供耳塞 但實在太吵人

The hygiene is very poor, the toilet and disposable items are all dirty. Don't use the bathtub, you will regret it after using it.

Very good

So good

Staff were amazing and thoughtful throughout our stay!

今次係我哋的周年紀念日，酒店有悉心安排佈置及小蛋糕，感到非常開心。給我們一個很有意思的紀念日。

太太的生日，早多年前也入住了這酒店，房間有生日的佈置。給了一個驚喜

Everything is great at this hotel

非常好，舒適。

Checking in is really slow.

房間環境整潔舒適，十分寬敞！亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多，也沒有商場可逛。

不錯

萬豪酒店服務很好，慶祝結婚周年，幫我佈置及送了我一個蛋糕，很開心

The staffs are very pleasant and always ready to help

The lobby design is so old

十分好

Check in at 5pm but told me the executive floor room that i booked has been sold out and asked me to downgrade to normal floors but still grant me executive lounge access. very disappointed about this arrangement as overbooked is not my issue and how could you ask the guest to downgrade but not upgrade instead since it’s your internal issue of the arrangement. waited at the checked counter for half an hour then give us a double bed suite. however, the double bed suite was poor in condition: 1. usb socket near the bed one was not working at all for both usb socket; 2. air con was unable to adjust and keep being 26’C even i switched to 18’C, it was too hot over the night and couldn’t sleep at all; 3. wifi in the room is poor and always unable to connect internet even i have connected to the hote wi-fi and i was almost using my own data roaming; 4. TV reception is poo also, some channels was unable to watch or not clear due to the reception issue I am the Marriott member and i would say this is the worst experience i ever hard in Marriott hotels