Novotel Xi'an The Bell Tower

Front desk was helpful. They provided bread, jam and OJ, at no charge, when I requested for it because I had an upset stomach. Was glad to see the Toto washlet type toilet. The cleaning staff was good. The hotel was fine in almost all aspects except for two issues. Whenever I walked into my room I smelled something odd, perhaps from past cigarette smoke, even though it was a nonsmoking room. The smell would vanish in a minute or two when I switched on the AC. I think I had a room with a suite so the room was separated into two parts by a panel running about half of the width of the room, and there was a TV hung on this panel. Frankly, the room would appear more spacious if this dividing panel was not present, and I don’t watch TV when traveling. There was also a shelf hanging half way down the ceiling, in the middle of the room. I could not figure out why it was there. The room would appear more spacious without it.

Exelente! La localización, el hotel y el servicio.

Comfortable, easy access, lots of food and shopping area.

The location of the hotel is actually great to walk around. The only downside for me is that my room which is apparently bigger doesn’t have direct sunlight in tho there is window. So it makes the room abit sad for me. As I prefer direct sunlight.

Nice looking and very clean hotel, with cool controls for the room. Like the controls for the lights and drapes. Big tv , wish they had a few American channels. Very close to main attractions and restaurants

위치도 좋고, 접대방식도 매우 좋아요. 단지 룸클리닝에 약간의 문제가.. 섬세하지 못한듯. 제 방 만의 믄제인지 모르겠으나, 앞집의 벽만 보이는 창뷰. 전체적으로는 10 만점에 9 정도

Excellent all around.

Excellent check-in experience and loved the waiting area on level 2! Quality you would expect from Novotel

Really nice hotel, very convenient to call hailing. They just stop in front of hotel. Eatery around hotel.

Very very nice service and attentive. Room house keeper gave extra water bottles and wrote a card to us to get well when she saw some medicine on table. That’s a warm and thoughtful. The hotel is quite and air-con, amenity especially the lotion and bedding are all very comfortable. Will recommend to family n couple travel if you not confident to local hotels.

地點非常好，地鐵H出口徒步一分就到了。 住了四天，打掃的也很乾淨，是很愉快的入住體驗。

レストランやちょっとした買い物など歩いていけるのでとても良い立地です！ アフタヌーンティーも14時からやっており フルーツやプチケーキ、ソフトドリンクなど 無料でいただく事ができます。 朝食も少しメニューが変わって提供され西安名物の飲み物や麺、デザートなど頂けるのでひととおり食味できました。 ホテルスタッフが英語が分からないのが残念ですが翻訳アプリなど利用すれば不自由はないです。利用はしませんでしたがランドリーやアイロンなどもあるのでとても良いですね！ 部屋には500mlのお水が毎日いただけて冷蔵庫の中の飲み物(3本くらいですが)も無料で飲めるのでよかったです。

the provision of local tour service

Great location in the heart of city center right in back of a subway entrance. Staff are extremely friendly. Nice rooms with comfortable beds and free water and washer. Would definitely come back the next time I visit Xi'an!

Room with two full-sized beds bit too small for a wheelchair to go around, however the wheelchair can roll into the shower stall directly without any difficulty. The staff provided us a chair with the backrest in the shower stall and made the showering so much easier for my aging mother. All staffs very helpful and accommodating, made our stay a pleasant one.

A relatively new hotel that is still in excellent condition (as of March 2025). I dare say that it was probably the best aspect of my visit to Xi'an. The room was spacious, clean and very modern. Basic amenities like bottled water and fresh room slippers are provided daily and water is placed by the elevator on each floor to take as you please should you need extra hydration. The location is also perfectly central to major in-town attractions like the Bell Tower and the city wall which is accessible by a 20 minute walk to the south gate. Transit is just outside the property doors and ride hailing drivers can pick you up on the adjacent street as well. The desk staff and on-site tour agent were all friendly and helpful with requests. One thing to be aware of however is that tours you book via the on-site agent will possibly come with additional charges once you are on transportation. The fees in some instances only cover round trip transport to and from the attraction sites and may not necessarily include entry or other costs. The tours are also not English-speaker friendly and are only really suitable for Mandarin speakers. Overall, an excellent hotel with fresh facilities and good staff.

Money well worth, highly recommended

종루 지하철역 바로 앞이라 너무 편리합니다.

Located at the heart of Xi’an, walkable to the Bell Tower and subway (just few mins). Hotel is very clean, staffs are very helpful and friendly. Room is huge and very comfy. Love the heated toilet seat during winter and the automatic bidet. Enjoyed my stay very much! Highly recommended!

Good rooms. Good location for Bell Tower, Great Mosque, and lots of places to eat. Would definitely recommend. Only downside was rooms being quite hot with the heating.