Ficus Sunset Suites

We hated our room experience! The room smelled like they used a cheap chemical cleaner like fabulosa to hide someone’s vomit! It smelled so bad I had to keep all windows open and couldn’t sleep! It had a gross used hotel body lotion in the bathroom, and I had to ask for new body lotion! The coffee maker didn’t work! We lost power and then the air conditioner stopped but was collecting water and it dripped all night long and woke us up on the 2nd night and then some water container from it was heavy with water and it fell down on to my face and it cut my face just shy of my right eyeball and it blead onto the pillow! I’m still in pain from it! I reported this to the front desk. The pillows were horrible and to add to all of it, they had sent us an email telling us it was MANDATORY we spend $70 per person on Christmas Eve for a horrible buffet dinner! My twin boys age 10 couldn’t even find anything to eat! They made me pay before we arrived! Her name was Maria! This hotel advertised they gave discounts for excursions and Allen charged us $129 per person for a $66 El Tigre Waterfall tour! He gave us poor communication and we had no idea what to wear or bring! He ripped us off! We do NOT recommend this hotel whatsoever!

Check-out took almost 30 minutes, which is something I have never experienced before. While the property itself is beautiful, the check-out process was extremely disappointing. The experience began with staff insisting that we owed money for photographs we never ordered, which we had in fact paid for directly to the outside vendor. After that, we were asked to wait an additional 15 minutes while housekeeping inspected the room. During this inspection, we were incorrectly accused of taking a robe. After 10 minutes of unnecessary discussion, housekeeping checked again and eventually found the robe and apologized, admitting it was a mistake. We paid a substantial amount to stay at this property. Attempting to charge us for items we did not take, and causing unnecessary delays at check-out, was a waste of our time and unprofessional. This type of treatment is disrespectful and unacceptable for a property at this level.

This hotel is open and inviting. When I entered our room, I immediately felt relaxed and and at ease. The bathroom is spacious and clean and hot water iss immediately available in the large, attractive shower.

Very nice hotel with good views

very nice and clean. beautiful view from the room. Staff was very friendly. not the best food experience though. other than that, we enjoyed it.

Everyone was incredible and very friendly and accommodating. Will definitely stay again!

Beautiful property with lots of green walking trails. Rooms are nice and well stocked. Staff was friendly and very helpful. They even pointed out monkeys in the trees to us.

We spent two nights in Ficus. Notable- The young lady working the front desk with long, dark hair and the wait staff in the restaurant at night. Both were super friendly and went out of their way to be fun and welcoming! Room- very clean and all the things worked well! Breakfast buffet- Excellent! Other food was good...except the pizza. A bit undercooked. Stick with local cuisine. The area is very hilly- expect to walk up hills. Shopping is a bit a way from everything. Tours- a very limited amount of excursions offered. We ended up going on a FB group and were able to find some things. End of June- expect some rain. We still went out and enjoyed all the things we wanted to do, no problem. View from the room- Plants could use a trim as they were hard to see past. wifi- excellent. Hot water- strong and plenty. Air-con- worked well. Snacks in mini bar- very over priced. Coffee maker- very nice and good coffee.

Excellent!

Definitivamente uno de los mejores hoteles en este viaje familiar por Costa Rica, el personal es muuuy amable, desde la recepción, cocina, barman, meseros, jardineros, vigilancia, todos!!!!!! El hotel hermoso, unas vistas increíbles y super bien ubicado. Muy cerca del centro, restaurantes, plaza comercial, farmacia, todo lo que puedas necesitar. 100% recomendable!!!!!

Phenomenal property and staff. Cannot recommend more highly. The sunset views were incredible and the staff made my family feel like family.

The grounds were very well maintained with lots of flowers. Very quiet with some trails where we could see monkeys and other animals. We had a great view from our room on the top of the property. Staff was great, location was close to everything we wanted to see.

The property was very expensive versus other similar properties. The staff was mostly unhelpful and the food was below average, particularly breakfast. Only one dinner dish- the octopus was excellent.

The staff were super friendly and helpful especially the front desk clerk, Ilene. The room was spacious and the grounds well kept and beautiful. Short walk downhill to center of town. Walk back up will burn up dinner calories. Also had a little visitor to our area. See pic.

Great stay at Fiscus. Restaurant had fine dining and staff very helpful. The sunset view from the room was incredible. Parking is available at the lower lot, however, the hike to our room was strenuous for us 70 seniors. Would have enjoyed a dresser for our clothing as we stayed 4 days at Ficus, but we made due without. Great bird watching from the balcony. A hiking trail adjacent to the property was a real plus! Overall, would recommend this hotel most definitely!

The view was amazing and it was a quick walk into town for dinner and shopping. The service was wonderful.

Spacious rooms and well maintained. Property is in a great location close to shopping and restaurants. The breakfast buffet was good. Service was great with very friendly staff. A bit on the expensive side and not sure if it is worth it.

The hotel staff were very professional and accommodating by providing excellent service. The hotel was conveniently located close to all of the restaurants and many of the points of interest. The hotel is very walkable but is at the top of a little hill so, wearing appropriate shoes is important. Very comfortable hotel and even had a smart TV in the room which allowed us to watch Netfix in the evening. Overall, I would recommend this hotel.

A very comfortable hotel in a good location.

The views are stunning, and the location is convenient to many locations in Monteverde.