Kempinski Nile Hotel Cairo

The staff was very friendly and always available to assist you. We had live music in the lounge and the food was good as well

Excelente

Thought the hotel was a really nice stay. As a 5* expectations are set very high and overall felt the hotel fairly well met but didn’t exceed these/excite. Rooms felt a little small and dated, but overall service was good, location was nice, breakfast had a good variety and generally fair to good food. Cafe was excellent (atmosphere and food). Having stayed at two other 5* hotels on the same holiday albeit in a different country, the Kempinski was certainly not the best of the three but nonetheless a nice place all the same

Établissement à taille humaine et remarquable pour son attention vis à vis des clients : professionnalisme; courtoisie ; sens du service font de cet hôtel un écrin où on se sent chez soi . Les chambres sont très confortables, bien insonorisées avec plateau de courtoisie ; peignoir chaussons pour profiter de la piscine en rooftop avec une vue exceptionnelle et une possibilité de se restaurer.

Très belle hôtel. Service très bon. Très bien situé. Le seul point négatif est la climatisation dans la suite qui ne peut pas monter au-dessus de 20 degrés. Toute la famille est rentré malade.

Amazing staff achieved every need asked of them. Professional and friendly in all respects. Amazing property and staff.

Good

Our reservation clearly had "Free Minibar" written on it. We took one jar of Nuts on the 2nd day from Mini bar. They Charged me for multiple days. In spite my showing them print out of the reservation they would not correct it

The concierge team was amazing! Made an itinerary for our trip and booked car service and tour guide for us

Thanks for your hospitality.

Great hotel, I initaly booked for 2 nights and stayed for 4!

Check-in took an unnecessarily long 20-25 minutes, as our host was preoccupied speaking in Arabic with two employees who, by contrast, were efficiently helping other guests in just 5-7 minutes. After finally checking in, we entered a warm room with no functioning AC. The first technician who came suggested we "increase the temperature and wait 10 minutes" – an absurd solution. Frustrated, I called the front desk again, and a proper technician resolved the issue in 5 minutes. Next came the ordeal of connecting to the hotel’s Internet. It should have been simple: enter my last name and room number. Instead, we had no connection. Worse yet, I was repeatedly promised IT help, only to have two hotel employees arrive and, without permission, touch my laptop while questioning the spelling of my last name. What made matters worse was the lack of attentiveness during check-in. I was traveling with a family member in a wheelchair. Later, I was taking a relaxing bath with the beautiful view – but my room was located directly in front of a prayer tower. While I respect cultural norms, the loud calls to prayer starting as early as 5:00 AM and continuing throughout the day until 6:45 PM. Westerners: avoid 5th floor rooms facing Nile River. Also the hotel-provided hair dryer didn’t fit the room’s outlets. Next day, our Muslim neighbours started singing loud, clapping with also very loud music at 4 AM. Breakfast that you pay extra had bad sour coffee, bad food, next day they changed chef.

Check-in was very easy. The staff was extremely attentive and friendly. If they have a suitable room, they do not wait for the check-in time. The room size was adequate and very clean. There were 3 important deficiencies that I can write. The first and most important of these; the sound insulation of our room on the 2nd floor facing the road was unfortunately very bad. All the car sounds were in the room. Secondly, although the cooling setting of the refrigerator was at the last level, it did not provide sufficient cooling. Thirdly, the bathroom turned into a lake when taking a shower due to the poor insulation of the bottom of the cabin.

What an amazing hotel, my suite was beautiful, it was so quiet and peaceful and the food was off the charts and so much to choose from. Staff were so helpful and professional, especially my housekeeper (3rd floor 4th to 10th December), she made me feel like I could ask her for anything and my comfort was her priority.

Amazing hotel. If you are a western tourist (UK here) then this is a great, safe choice. Can easily get an uber to anywhere you need to. Would definitely stay here again. Also - paying a bit extra for the terrace and the view of the Nile is def worth it.

Convenient downtown Hotel. Comfortable rooms, check-in process warm & friendly. Staff demonstrated ex exceptional professionalism & warmth, lead by amazing Abeer Fattah👏👌 A big shout to Samy Masoud Sayed, Restaurant Manager for brilliantly managing the Restaurant service, freshness of food, quality & massive spread too!🙌👍

Good

宿泊代に比べてサービスも部屋の綺麗さも普通でした。立地もそこまで良いわけでなく、博物館まで歩いて行きましたが、結構大変でした。コスパがそんなに良くないなと感じたホテルでした。ただセキュリティはちゃんとしてたのでその点はいいと思います。夕食をホテル内のイタリアンで食べましたがそれほど高くなく味も美味しかったです。

Great location. River view room is amazing. Very friendly staff

Staff was nice and helpful