Cley Hall Hotel

Clean throughout

So Cley hall hotel, it looks like the photos so i was impress. My room was the junior suite, a very big room with a marvellous ensuite, every thing smelled and look very clean. So ot came my last day and i had a few niggles.these were, 1) Dinning room, look and felt cold, some soft furnishings would of looked nice, so curtains to make the place look warm. 2) dinning staff, looking and dressed to casual for such a lovely hotel, a uniform would make such a big difference and some training in hospitality would go along way. 3) big disappointment was my bed, on the morning of departure, i always strip my ned, just helps the housekeeping team, to my shock the mattress had some very bad urine stains, such a shame, this room is being ised as a bridal suite and the housekeeping team had let the standard slipp. Everything else about this hotel was great and i cant fault my lo ely stay apart from these few niggles, please sort these out and the hotel will proper stand out. Breakfast was a high standard and i proper enjoyed them all, wish the restaurant team had more interaction would really boost customer service, this was what i mean by restaurant being cold and casual, here is you food and thats it, where was any form of conversation,. Such a let down, my stay i made the best of, and the hotel was very close to local amenities which was a massive bonus did not have to use my car all throughout my stay. So thank you for a good stay.

The stay was fine staff very pleasant the whole place was freezing wouldn’t stay again in winter

Would have given a higher rating, but there was a lot of noise in the early hours of the morning in the corridor - which disrupted our sleep, and the night porter on duty was nowhere to be seen

Nice clean room, shower too small to get in though.

A top quality town centre hotel with a host of original Georgian features, superbly managed by Gemma and her team who provide an excellent level of customer service.

Room 21 no window (small roof light), but the macerator was the issue (noisy!), if we had known when booking we would have requested a different room.

Was there for one evening, Was a lovely stay. I was in room 1, lovely room, bathroom and toilet area. Clean, very comfy and everything was great, staff and breakfast. What I would say is if your hands are full you need two to open ya room door, one to put the key in and turn and the other on the door handle. Pain in the arse with bags and pain in the arse when carrying a couple of drinks. Pre book an iron as well. They may 24 rooms and only 10 booked out and still not enough irons. (Not an issue just an observation)

Everything was good the staff were exceptional

Helpful staff clean and a good breakfast

Cold room

Cold room

Great room, good breakfast and very pleasant staff.

Friendly helpful staff, the bathroom was cold. Excellent breakfast.

We had the junior suite and it was so cold, its a big room n bigger bathroom and the temperature had really dropped for the first time this year, but it was freezing cold. The room was lovely and the bath was gorgeous, no bubbles provided through Really enjoyed the breakfast, great location really comfy bed but no wardrobe or anywhere to put anything which was weird in such a big room. We had a coffee machine in the room, but no pods to put in it. The staff were lovely parking was easy and fine so i would recommend.

Room had all we needed , excellent facilities, staff were amazing

Great location,have been three times, breakfast excellent,staff friendly,rooms good,had a great stay

Best Veggie Breakfast

It was a good value B&B. Stayed in coach inn which is old property and smelt damp on entering. Room was basic but nice. Toilet system faulty but managed. Found someone’s old receipt with name and address amount card details from April in welcome pack.. The staff were ok but didn’t feel they were approachable. Only one person serving on at breakfast think could do with more staff to replenish and clear table instead of only one who was also responsible for answering the phone. I would have mentioned the toilet on checking out but there wasn’t any one there. But it is what it is and will use again. Thank you

Lovely welcome even though we checked in later than usual Room was large with a sofa and desk area( room2) . Overlooking the main road, but traffic noise wasnt bad. Nice brekki.. continental and cooked with fresh coffee , self service apart from your cooked order. Would return. Thanks.