Diamonds Lodge Ltd

There is no staff. I am from Japan. I did not take the phone number. But my daughter had the phone number so we could check-in. If you came here without the phone I would not recommend it. Also, I would recommend this hotel. It is quite far from the city if you would like to see Central.

Slightly complicated check in process with nobody on site and having to call a mobile number. However, once I was in everything was very clear. My room was up 2 very steep sets of stairs. It was compact but clean, with a small ensuite. The shower pressure was very weak unfortunately, but otherwise the room was excellent value for money. I especially appreciated being able to leave my luggage, and when I came back, I had a very friendly welcome. The hotel is an easy 15/20 minute walk to the centre of York, and although it's on a main road, I didn't hear any traffic. I'll stay again.

TOP NOTCH. HIGHLY RECOMMENDED

Very handy @ quiet

The fact that we could phone to check in and we were helped efficiently.

Clean ,comfortable close to city centre everythinh i wanted

No frills, none at all. Check-in done over the phone. Tacky room. Poor shower. Use as an overnight base.

Text received to change my accommodation 3 hours after I was due to check in. Not where I originally booked. Ended up 15 minutes out of Town. Light curtains with a streetlight outside made the room like daylight all night. Adequate facilities. Luke warm shower . Otherwise ok.

Really spatial and beautiful ground floor room with big windows. Very nice staff, provided lots of help. Bus stop right in front of the house.

Firstly this is all my opinion. So the place says it is 4 stars as rated by Enjoy England I have looked them up repeatedly and cannot see such an awarding body, so to me that seems like a lie. Again that won't be the only (in my opinion) lie that they say to get people to stay but we'll get to that. It says that it is close to the city centre do you consider 20 minutes on foot close? Again it doesn't tell you it's next to a hospital or show you the front of the building in it's pictures that's because it's a house and a pokey one at that. Next let's move on to the rules they don't tell you about before arrival, you are not allowed alcohol in the room you are not allowed takeaway in the room and you are strongly encouraged not to make any noise after 10pm what is more fun when you're on holiday than copius rules? On top of that the rooms are incredibly small it feels like you're in someone's back bedroom, which wouldn't be a problem if that was clearly shown that was what it was but it wasn't clear. Also whilst in there you feel incredibly on view and like you have to be on your best behavior again as though you are staying with a parent not want you want on holiday. Relaxation isn't on the cards. Finally, the staircase is a deathtrap (in my opinion) incredibly steep and not wheelchair friendly, also the front of the property is very icy and that is also hazardous. Oh and the online check in procedure where you have to give you passport details is also irritating.

Yes it was ok for a nights sleep. Not the ritz but much cheaper than others. I struggled a little getting door lock codes but I would stay again as it worked ok for us.

Chambre avec 2 lits doubles confortables. Peu de contacts avec les propriétaires. Pas de petit déjeuner. Hébergement excentré - face à l'hôpital - mais un bon quart d'heures, vingt minutes à pieds. Quartier résidentiel et calme.

Guest house very close to Hospital. Tricky to find on street parking, then you only have 10 mins to get checked in and get a Parking permit issues. Checked in at 14.00, entrance hall full of of bed linen bags ready to picked up... Trip hazard and fire risk in my opinion and didn't seem inviting. Kitchen area when checking in looked very dishevelled and didn't give good impression. Room was clean but various issues including shower room towel rail hanging off, incorrect lamp with sensor in shower room with no way of isolating fan on a night but still having light, curtains looked old and tired and some clips missing, ground floor window had no way of locking slightly open so room was roasting. To be totally honest, we wouldn't stay there again. It was £107 per night but probably worth half that. Manageress was very friendly and helpful though... Property just nerds a bit of TLC maintenance wise.

Very well recomended place to stay in York… the Owner is very helpfull and Welcome and his name is Mr Maskud ( i hope i spell it correctly) welldone

Everything was OK, i was left to get on with my business, which i preferred.

The place is near the bus stop, it’s quiet and the room is worth the price

It was a good two night stay and close to the York St. John University as that’s what I needed it.

Very poor experience as one of the reservations we made couldn’t be found therefore we were a room short and no apology or refund as of yet

Single room, basic but clean. Comfortable bed. Good size en suite bathroom.

The stay at Diamond lodge was slightly disappointing as it did not appear as it had presented on line. It was clean but very basic and was not good value for money. I would describe it as a hostel environment rather than a guest house.