Hartsfield Manor

One night stay business trip, great hotel, easy parking and good food

We got married here a year ago so came back for our 1st anniversary. We had a delicious meal and lovely breakfast in bed. There was no service charge for room service which was lovely. Our room was exceptionally comfortable and well equipped and the staff were lovely. In addition to that, the hotel looked stunning with all the Christmas decorations. A fairytale venue.

Have used this hotel for a few years for when I am working in the area and it is always an enjoyable stay. Room was lovely with an upgrade to a room with a door to the garden and the food was always good during the stay.

Nice location for a stopover. Historic building with views of the rolling grounds. Rooms are small with thin walls but well appointed. Dinner in the bar was ok but tables were in short supply and the Cesar salad lacked flair. The restaurant had a two course menu but this didn't work for me as only needed a single course.

Lovely place to stay!

Our experience was so bad that we checked out after 1 night and asked for a refund for the next night. The outside of the main building and grounds are beautiful, but the rest of our experience was too awful to stay. -After we used the toilet once (not doing anything abnormal there) it blocked. They said there is no handyman on Sundays so it couldn't be fixed. It's mad a 4star hotel couldn't call one out. We had to use the toilet of another room in the building. We didn't want to move to a different type of room as specifically booked this room category as it opens onto the grounds - that is what we came for! -The food at dinner was so bad that we had to order breakfast from ubereats as we did not want to risk eating there again. All radiators were off in the dining room and one window was wide open, so we ate in winter coats - it was like they make no effort unless there is a wedding. -The radiators in the room went off even though it was very cold -Neither of their wifi options worked in the annex- clearly it was coming from the main building and there was no working router in the annex. We reported this multiple times and nothing was done. -They advertise smart tvs in their website but they were old tvs with only youtube -The bath was filthy -Telephone intermittently didn't work -At 10am, despite the do-not-disturb sign, staff knocked on the door and came in, waking me -Despite all these problems, we were only offered a free meal, no refund for the night we stayed.

Very nice property in lovely grounds. We had a room in an annex which was fine and probably a little quieter than the main house as there was a wedding on. The room had a very nice private patio area outside but we weren’t able to use as the weather was so wet. The service at the bar was poor probably because of the wedding. Similarly the restaurant was dead - we were the only people dining - again likely to be due to the wedding. Food was good. Had we known there was a wedding on we probably would not have stayed. May pay to ask about weddings if you are considering staying here..,

Large grounds, free and plenty carpark, gym.

Hi i wasn't happy with the lodge room as it's was very dirty so i rang reception and sent 2 lovely ladies to check after that they were happy to change my room to manor hotel,the young girl asked the reception lady to change my room to manor hotel also i mentioned to her that i made a mistake booked in lodge as manor hotel last time i stayed was nice and clean and same price despite i told her and the kind young lady asked her too to change my room to manor hotel but she didn't . She booked me in room 51 which was not a nice thing to do and the corridor floor in room 51 was smelly of urine and outside when i opened my window smelly poo of horses so i wasn't happy at all with that reception who booked me in yesterday at 2 pm as she didn't gave me a room in manor house i was paying the same amount £154 for the room in that hotel and also the young lovely lady who was sitting at the back said it is not very busy tonite . She was very kind and helpful but the reception lady wasn't friendly ,kind or helpful to me .

Lovely grounds made it a restful stay. Comfortable room with lots of amenities. Delicious dinner and wide variety at breakfast.

It was a beautiful manor with gorgeous grounds and nature, but no fridge/ microwave/ no A/C. And the train station, Betchworth, had no live person, no Ubers or Taxis. My cellphone didn't work in the area, so I had to walk to a house across from the station. Thankfully, a college student was home and was able to drive me to the manor. Otherwise, I honestly don't know how I would have gotten to the Manor.

This was a beautiful find so close to the airport. The manor is beautiful. Staying here and having delicious meals was a wonderful alternative to staying at an airport hotel. Perfect way to end our trip!

I have learned something from this experience which is to always check whether there's a function on or not as I am sure the poor service was due to not enough staff to handle both function and private guests. Maybe it's the same anywhere? The restaurant was not open (because of the wedding) so I can't comment on food. I was not made aware of the function at time of booking but in future I'll ask. My visitors and I had to wait over half hour for tea in the lounge on arrival and then were told to pay at the (unmanned) bar rather than given an option to put it on the room bill. The room was pokey with some very odd features but comfortable enough and thankfully soundproof from the function. I ordered room service breakfast for the morning after the wedding which arrived 1/2 hour late and without any butter. I was horrified to find my bed unmade and breakfast stuff still in my room on my return late that same day. I was then questioned about whether I wanted certain items ie. serviette taken away when they did come (I think with a degree of sarcasm). I was told that the bed wasn't due to be made but I'm not sure what was meant by this as it was made the previous day. All in all the service was poor which may or may not have been the case without the function. I think that with this (and possibly other similar) hotel(s), you pay for the old building and the grounds and not the service.

Only a few miles off Junction 8 of the M25, Hartsfield Manor was an ideal location for a recent visit to the area. The main building is impressive but only contains some of the guest rooms, plus conference rooms, restaurant and bar. The large rooms and suites are in this main building, which is very grand, with a wonderful staircase. We were given room 47 in the Lodge by the entrance to the long drive up to the house. The room was comfortable and clean but only had two parking spaces at the front, which were occupied. So, we had to use the small car park behind the lodge which has some access issues (steps with no handrail). It is also a long walk from the house, so using the car was the only real option with luggage. It seems that most accommodation is in the modern 1970s-style annex, which is not what most people, including us, would expect. This may account for some disappointment reflected in other reviews. If you want to get the full benefit of this grand manor, make sure that you book a room or suite in the main building, and not the annex. Check the websites for details. Weekday breakfast is only served until 9.30am and we were the last to arrive. However, the food was adequate but disappointing for this class of hotel. The service was also “distracted” as we were asked “tea or coffee” three times!

My daughter’s wedding was beautiful & all the staff were very accommodating & cheerful.

Located in beautiful country side with immaculte grounds with an old world charm. Restaurant dining was excellent and the staff were very friendly and made our 2 might stay an absolute wonderful experience.

Friendly staff

I was initially given a room I hadn't booked, so had to go through the rigmarole of changing rooms then moving all my stuff. The bed and pillows were far too soft and I woke up with horrendous back pain. For a huge bathroom, the bath was tiny and uncomfortable. There were blinds in the bathroom, but they didn't fit the windows perfectly so, especially at night, I didn't feel comfortable in the bathroom. The food in the restaurant was expensive and the portion sizes too small. I wouldn't have minded the price if there was more on the plate. Not a pleasant experience really.

Great stay. Repeat visitor

Really nice hotel. Quiet, comfortable and lovely setting. Friendly, helpful staff. Nice bar food. Good breakfast options Plenty of parking